Ability to curate a list of users to ask to grant access | Community
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skyehansen
Community Advisor and Adobe Champion
December 4, 2019
New

Ability to curate a list of users to ask to grant access

  • December 4, 2019
  • 6 replies
  • 1978 views

Description - I'd like the product manager for this area to explore ways to indicate a list of users that it's appropriate to ask access from, in order to view an object.

 

Why is this feature important to you -

1) The majority of the list is random and often the wrong person is on the list. 

2) Our service account owns a lot of objects in Workfront and should be excluded from the list since it is not a real person.

3) In particular, the hierarchy for an issue is incorrect (for a task the owner is the primary assignee or the project owner, and for an issue it's the primary contact or the project owner -- I'd like to see the primary assignee in this list as well)

 

How would you like the feature to work -

There are any number of solutions. For one, add the primary assignee for an issue onto that list. For another, be able to indicate on the user object that this person should never be asked for access (this would solve our service account issue). Ideally, you should be able to indicate an owner for ANY object (this includes reports) so that you can manually put this person at the top of the list.

 

Current Behaviour -

per link, there's a set hierarchy of who gets asked to grant access -- usually two people, one being the owner of the object and the other being the owner of the container. However there's a potential list of 10 so the remaining names are somewhat arbitrary and apparently random (although I've also found the same names get repeated over and over)

https://experienceleague.adobe.com/docs/workfront/using/basics/grant-request-object-permissions/request-access.html?lang=en#hierarchy-of-the-request-access-and-request-more-access-drop-down-menus

6 replies

MoniqueEvans
Community Advisor
Community Advisor
March 15, 2023

I completely agree!! This is very similar to an Idea posted in 2019 that I hope can get some additional likes and attention from Adobe.

https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/choose-who-can-grant-more-access-to-objects/idi-p/529789

RandyRoberts
Community Advisor
Community Advisor
March 16, 2023

My service accounts get tons of requests for this sort of thing, even though the Title is "I AM NOT A REAL PERSON!"

Heather_Kulbacki
Community Advisor
Community Advisor
March 17, 2023

@jon_chen  Maybe this idea and Monique's linked above can be combined?

jon_chen
Community Manager
Community Manager
March 17, 2023
MoniqueEvans
Community Advisor
Community Advisor
December 4, 2019

i recently learned that Workfront chooses the person with the most access that an object is shared with to be the one notified that someone requests more access. I would like to be able to customize how the granter User is chosen or at least have it defaulted to the owner of the object.

For example a collaborator wanted more access to a project and I was given the notification since I am an admin and the project was shared to me. However I had no idea who the person was or if they should have access so I had to reach out to the project manager (who was the owner of the project). Ideally I want that request to go right to her.

Level 2
October 14, 2020

+1, Monique! We learned the same thing, even if an object does not have an owner, such as a request queue, the default is a list of Admin's names alphabetically. It would be great to set a default person either at the admin level or the object level so admin's don't get request access emails for items they don't know much about. It just creates extra work that is unnecessary.

Level 7
April 27, 2023

Reason #2!

Adobe Employee
April 16, 2025

Hey, everyone,

 

Thanks for reporting, upvoting and commenting on this idea. This is not planned for the next 6 months, but I will keep you updated if/when we are able to prioritize this.

 

Thanks!

Lilit