Adobe Marketo Engage General

Hello! I have a handful of customer who aren't receiving our emails. After a bit of research, they were marked Email Suspended with an error code of 550 Sender email address rejected. However, more than 24 hours have passed, and they still aren't receiving our emails. We've worked with them to make sure we are whitelisted.   How do I change Email Suspended to FALSE so they can start receiving our emails?

We are testing the MSI Outlook Plugin for part of our sales team to use and if we use the Bcc field it will not register in the activity log in SF. If you send and track an email using Bcc, should it register in MSI and in the activity log? Right now we are only seeing it track in the MSI - Email section when we send as Bcc.    We also are testing this using a template we created - not sure if this will make a difference   Update with Answer: We were using the wrong trigger: "Is Sent Sales Emailed" is what was needed along with "create task" in the flow  

We rely heavily on a few fields in Salesforce that are populated using Process Builder in Salesforce.  - Last Campaign (Name of last SFDC Campaign they're a member of) - Last Campaign Member Status - Original Campaign   We're seeing issues from this process builder, which updates the lead/contact every time someone is added to a SFDC campaign, or their campaign member status changes. It seems to be causing problems where we can't added campaign members to SFDC campaigns in bulk from marketo because the process builder fails.    A couple of questions:  - Is there a way in Marketo to reference the most recent SFDC Campaign and populate these fields?  - If not, is there a change we could make to the process in SFDC to eliminate this issue?    

Hi Team, Our company is set with many business areas, and even though it’s one database, they don’t share leads. Currently if a lead comes in and it’s assigned to a business area, it stays there forever even if this lead has shown an interest for a different business area. We are trying to change this and the goal is that when a lead turns MQL, we determine first their interest based on how many SF campaigns (Marketo programs) they were part of (success status) as well as take in account the (campaign type/channel) and last campaign to determine who to assign the lead to. I have the task to set this up in Marketo before it hits the routing rules in SF. My problem: I can’t find a way to pull leads based on Marketo program entry dates. Any input will be great appreciated. Thank you

Hello, is there a specific way to view all data that's coming through the SFDC sync?   We would like to have a better line of sight into the following so we have a better understanding of what information we have in Marketo, what information we don't need and how we can better use this information to support marketing to install base, target accounts as well as leads.   What fields are being updated in SFDC and how can we see what is being sent over from Marketo? What is the frequency of those updates between SF and Marketo?

Hi,   I am trying to export our Sent List/Sent Email Report, but no data is being picked up. My smart list includes the name of the email, but nothing is turning up. Even in the campaign results, no one is tagged "Sent".   What could be the cause?   Thanks in advance!

Hi 😊   Has anyone been successful at replacing entire modules with dynamic snippets in a modular email template using the following method: adding the entire module HTML to the snippet; and  adding <div class="mktoSnippet" id="example" mktoName="example" mktoDefaultSnippetId="12"></div> to the email template nested between <td> tags, for example:  <!-- Module Starts --> <table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" mktoname="Header Logo" id="header_logo"> <tr> <td> <div class="mktoSnippet" id="headerLogo" mktoName="Header Logo" mktoDefaultSnippetId="47B2"></div> </td> </tr> </table> <!-- Module Ends -->   (source: https://experienceleague.adobe.com/docs/marketo/using/product-docs/email-marketing/general/email-editor-2/email-template-syntax.html?lang=en)    I haven't notice any issues with this approach but would hate fo

Hello,    I requested a campaign for ~70 people to send them a specific content download. It is showing up in their activity log that the campaign was requested but none of the steps are showing on their activity log. Does anyone know if I should just wait it out or re-initiate the campaign? I requested a few more campaigns in a short amount of time so not sure if its a just queue issue.  Thanks!

I really need help...   I am building a webinar in Marketo and I went to set up the 'Salesforce Campaign Sync'.. what we do at my company is let it sync over and then un-sync it so that not EVERYONE is pushed into the Salesforce campaign:     I then create triggers based on if someone 'registers' for example, they are added to the Salesforce campaign as 'Registered'.    Salesforce is showing my webinar in the system but what is really strange is that the members statuses are NOT SYNCING over which is keeping me from building out the logic, it will not bring in ANY status (shown below):   I have NEVER encountered this with Marketo before.. In fact earlier today I sent out an email blast using this same process and it worked fine.    Can anyone help?    

Hi,    I haven't had a lot of time yet to thoroughly explore the issue, but I could swear I have had issues with the new "execute campaign" flow step.  I am under the impression that a campaign I was working on worked well once, then after deleting my test lead, stopped working. Specifically I noticed that the campaign was called, but the parent campaign did not seem to continue executing, as if the executable campaign never came back to the parent campaign with a result.  Another issue I have had is that I could not delete this parent campaign. I tried some days later and I was able to.    Has anyone experienced any or similar issues? Before I start refactoring and using this flow step extensively, I would like to be sure there are no major issues with it.    Thanks!

Hi!   Our company just started using Marketo and we have not integrated our CRM yet.   Is it possible to have the same contact in two different data partitions? Or can we choose to have 2 of the same contact so that there can be one record in each data partition?    Thanks!

Hi Team,   I have a list of lead/contact records that I need to import(normal list import) into our Marketo instance. We are required to import this list into a different partition(some other partition than the default partition). We raised a support request with Marketo and it seems to be possible at the outset. Here's what the support team says:   For allowing Duplicates between Partitions, we would add a Custom Deduplication rule that looks at the partition ID. This means, that when looking for duplicate records, Marketo will check both the email address and the partition ID to see if it's unique. If one of the two is unique, Marketo will create a new record. You can read through this article to get a better idea of the functionality: https://nation.marketo.com/t5/Knowledgebase/Custom-Deduplication-Rule-Creating-New-Lead/ta-p/253582   I am being told that I would need to include the partition ID as well in the CSV file so that leads get imported to the right partitio

MOPs Pros,We're going to be updating our program name taxonomy and channels soon, but interested in best practices. Here are the options I can think of:1. Update the name on the current program - we can't update channels in this case though so we'll be left with old channel 2. Create new campaign and migrate members from old campaign over - we get the updated campaign name and channel, but will have wrong member status dates as they'll appear as the date they were moved over. Also, need to be mindful of other operational campaigns that might get triggered 3. Create new campaign but don't migrate members from old campaign over - only new members will show under the new campaign name so we'll have a split in reporting in members from that cut-over date   Are there any options or details I'm missing? What have you found as best practice?

Hi,I have a series of emails set up to flow out to people who fill out a certain form. After making this live, I made a change to the emails, by removing the address from the footer. One recipient, who signed up for the emails before I made this change, is still getting the emails with the address in the footer. Can anyone tell me how to make sure the new emails are being sent? I've sent test emails that are up to date, but the live ones in the queue are still the old version. Any help?Thanks!

When I put Japanese characters under the Calendar Subject and embed it into an email. We can't download the the calendar file as it appears as a non-ics file.      Only if I use an English Subject for the calendar, I can download the correct .ics file from the email.     Anyone knows if Japanese Characters not supported here or if I have missed anything?       

What is the best way to set up this nurture program using nested program/smart campaigns/streams/etc:Send Email 1   >If click, send Email 1A   >If not, send Email 2If they clicked in Email 1A, send email 1BIf not, send Email 2and so on.Here is an image of the workflow I'm trying to set up within Marketo:

Hi,  I'm trying to create a form where people must fill out the amount of machines they own, but only if they choose "Lely" as machine brand name, but when people actually choose, than the page crashes. In a native marketo landing page it does work, so it's not a form problem. Anyone a suggestion what might cause this?  I created a test page for this here: lely.com/tabjes/ Thanks,    Thies  

Hi Guys,   I feel like the Form Approve Draft API endpoint is not working?   I am able to get all the 200 forms per call with endpoints  https://------.mktorest.com/rest/asset/v1/forms.json?maxReturn=200&access_token=-------- I am able to add a field to all 200 forms with endpoints https://-----.mktorest.com/rest/asset/v1/form/{id}/fields.json?access_token=---------   But when I try to use the form approve draft API endpoint POST /rest/asset/v1/form/{id}/approveDraft.json.   It is always failing.- Have confirmed access_token is active - Have tested passing access_token through header and body (x-www-form-urlencoded, json etc)   Does anyone know if this approvedraft API endpoint is working?

I'm trying to dynamically pull forms into our website via the REST API. Currently, I'm querying the Form Fields REST API via the Form Field Controller, but the field ID returned is the SOAP ID, and not the REST ID, so I receive errors when trying to submit a form using those IDs. Is there a way to get the proper IDs from that request? There is no way as far as I can tell to cross-reference those returned fields with the Describe API to pull the proper REST IDs.   Thanks for the help!

Hello,   I have a question, I have a scenario like this: A person has 2 different accounts with 2 different email addresses on each account, the 2 email addresses share the same customer ID.   Email: email1@example.com Account Type: Account A Customer ID: 123   Email: email2@example.com Account Type: Account B Customer ID: 123   Now, for example If I want to send a promo email specifically to email addresses with Account type A only, how do I filter out the above person (a person with Account A & B using different email addresses)?   Thank you.   hc.      

Hello Community,   I have created a table (with your help) that pretty much looks great in all clients/versions using Email on Acid except for the Outlook 120 dpi versions (2010-2016).    In these versions, the center logo and text below it end up looking like they're more aligned to the left than they should.   For comparison, I included screenshots of those versions below and then a final screenshot of the 2019 120 dpi version at the end, which shows the logo and text center aligned.   Does anyone have any idea how I can make the logo/bottom text appear centered for 120 dpi?   Logo/text not centered:       Logo/text appear more centered:   A preview version of the email can be found here:promos.ovstravel.com/index.php/email/emailWebview?mkt_tok=NTEyLUpKUC02MTUAAAF-3xPztUakqkMswrgUiEA3Xekp7AkzhkUxJBDt-9oy3WnYlp30Vq_RUpSAxuWqfdmYx8CotEL6a8_crMe0WrepMFz3Ze8kdnQNlqTspgsrTBdFwH7mzA&md_id=106073   Thank you,   LK