Adobe Journey Optimizer

Hi Community:   I just activated a journey and I am entering the reports and I still do not get information. Is there any way to see the logs of those emails? For example: who opened, who clicked and those who had a bounce?    Thanks,  Andrea

Hi,   I am trying to send an email to members with an unsubscribe link using manage optout    I have found out that optout (un-subscription) is handled by the Consents and Preferences field group which needs to be added to the profile-enabled schema, which is working fine after implementation.   Question- 1- I have seen another field group preference details which I think is used for optIn/Out as well. Upon verifying and testing I have found that field group Preferences Details - which creates attribute "optInOut._channels.email", if set to y and there will be check marks in given profile attribute under channel preference for each channel Opt-in.  "Any email sent from AJO Journey will have unsubscribe link. Upon clicking the link, attribute consents.marketing.email.val sets to n. How can we update attribute "optInOut._channels.email", if this is required for opt-out."   Has somebody implemented this in their email.   Thanks!    

Welcome to the 1st edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your bi-monthly community highlights with the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing updates from September & October 2022, including, the most viewed Adobe Journey Optimizer content on Experience League, as well as the latest product releases, upcoming and past learning opportunities, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer September 2022 Release [Release Update] Adobe Journey Optimizer October 2022 Release   📅EVENTS AND OPPORTUNITIES📅 Register now for the upcoming Adobe Journey Optimizer learning opportunities:

Hi Journey Optimizer users,   I am excited to share that the Adobe Journey Optimizer Community has been nominated for the ‘Best New Community’ category in the CMX Community Industry Awards 2023. Lets show some love and vote for our Adobe Journey Optimizer Community to help it win.   Sharing below the steps to cast your vote: Go to https://cmxhub.com/cmx-awards-2023/ Scroll down to fill the form to cast your vote Go to the ‘Team Categories’ dropdown Under the ‘Best New Community’ category select ‘Adobe Journey Optimizer (of Adobe)’ Scroll down and hit the Submit button.   Share among your peers to help your Community win the Best New Community award!

Hi,   I know the global and live reports for journeys, but my marketers want to see an overview of all e-mails sent in a sandbox. Is there any way to see all the e-mails sent with some stats? Or are global and live reports the only reports available for e-mails? Thanks!     

Hi,   We are writing order data to the profile because we want to use that data in order e-mails like returns or shipping e-mails.  But after a while, we want to remove that data in the field, because the profile gets too big and we are already beyond the limit of the license.    So my question is: how do you empty a field on the profile? I know you can create a journey and update the field with the update profile action, but then you can't leave that field empty, right?  

Hi everyone,  As part of the Adobe Journey Optimizer September 2022 release, a new capability was launched to help you create dynamic content and to adapt the content of your messages based on conditional rules. Dynamic content allows you to adapt the content of your messages based on conditional rules that can be made up of profile attributes, contextual events or audience segments. Conditional rules are created using a visual rule builder within the Expression Editor, where you can store them for further reuse across your journeys and campaigns. You can learn how to create dynamic content and how to work with conditional rules with the help of the following resources: Documentation: Get started with dynamic content How-to video tutorial: Create dynamic content with the condition rule builder   Please feel free to reach out through the below comment section in case you have any queries or feedback.

Hi there, I have an exemplary use case like this We have a catalog of 200 products which can be purchased. We have a "product tip" for each product such as "If you press button A and B at the same time, you can ..." In case a customer purchases a product we want to send a "product tip" one day after the purchase via email. Also, 2 weeks later, we want to send another email asking to provide a brief survey on experience with this new product. In AJO I would create a journey, triggered by "commerce.purchase".I would also create 200 offers in ODE which include product tips and offer rule is tied to "purchased sku=xyz".As the first step of the journey I would wait 24h and then send an email. Email content would include an offer component / call to ODE in order to get the right "product tipp" rendered into the email.The journey is concluded with a wait activity of 2 weeks and then an email asking to fill the survey. Question a) Would you agree this is a proper solution in AJO for the give

We have a new release for the Adobe Journey Optimizer product for October 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes October 2022 Release Improvements The Force reentrance on recurrence option has been added in recurring read segment schedule parameters. A message was added to the user interface to warn that subdomain, landing page subdomain, PTR record and IP pool configurations are common to all sandboxes and thus any modification to one of these configurations will also impact the production sandboxes. The steps to upload the suppression list as a CSV file from the user interface have been modified.  You can now archive completed and stopped campaigns.  Find the detailed release information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

We have requirement to check customer profile information on external system before sending out the communication, standard use case to configure the on-demand Data Source in AJO. but we got stuck into mandatory header requirement in each call from external system (REST API), able to Authenticate then we have only option to include the field group, didn't see any option for header to include similar to action, any insight will be helpful.            

Use this thread to ask any questions related to the Experience League LIVE session, "Deliver the right offer at the right time with decision management." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

We currently have Campaign data sending to Analytics. Is there a similar connection to send data (like send count, open/click rate, etc) from AJO to Analytics?   Update: We're looking specifically for Adobe Analytics integration.

Hi, How do we push social actions in a journey? Is this not a feature of AJO? If not, is there a workaround?

Hi,   I am in a situation where I need to record/log the response from the "actions". I have action in my journey which connects to the third-party system via API call, now after this action step in the journey I need to update a field based on the response from the successful action call(API).   Is it possible in first place? If so what configurations need to be done or is there any Out-of-the-box schema that AJO already supports to record this kind of response which we can utilize?   Thanks in Advance!

Hi, Is there is a way to extract the HTML view of email content sent to all  the customers and export it from Journey optimizer? I know we can use the mirror page link however its not valid for more than 60 days and our requirement is to store it separately and render in the html body for quick view.

Hi All,   We have configured the customer action to trigger the Push & email message using 3rd party tools, but when we are using those in journey getting HTTP error. Do we have to setup any other access point in AJO?    Thanks  

Hello! how are they? I am new to using the platform and I cannot find where I can upload a database (csv file) to be able to use it as an audience in mailing. Is there a step by step that can help me?   Hola! cómo están? Soy nueva utilizando la plataforma y no encuentro en donde puedo subir una base de datos (archivo csv) para poder utilizarla como audiencia en mailing. Hay algún paso a paso que pueda ayudarme?

With Adobe Target lacking frequency capping capabilities, we were hoping to develop a workaround via page visits (where the adobe experience would be) in an AEP segment.An example suppression segment query for seeing an experience 2 times in 5 days would be the following:Include audience who have at least 2 Any events where (page_url contains exampledomain.com) and occurs in the last 5 day(s)   The issue with this is when a user visits once everyday, he/she never falls out of the suppression segment. Is there a viable workaround with Adobe Journey Optimizer instead?

Hi, I am getting this following error, JOURNEY ERROR => Journey version can't be deserialized (ERR_JOURNEYVERSION_107 )   Does anyone faced this type of error, if so any solution to this? I couldn't able to find the error codes in documentation as well.   Thanks in Advance

Hello Everyone,  Here's what's new in the latest Adobe Journey Optimizer product release for September 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   September 2022 Release New capabilities Dynamic content & new conditional rule builder: You can now create dynamic content to adapt the content of your messages based on conditional rules. API-triggered campaigns: In addition to existing scheduled campaigns, you can now create API-triggered campaigns in Journey Optimizer and invoke them from an external system using APIs. Data Access Control: Through attribute-based access control, administrators can control access to specific objects based on certain attributes. These attributes can be metadata added to an object, such as labels. Starting this release, administrators can also define user roles that have access to only specific fields and/or objects, and data that correspond to those fields and

Use this thread to ask any questions related to the Experience League LIVE session, "Execute your campaigns in Adobe Journey Optimizer." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Hello!   A potentially newbie question here - is there a way to send an email proof of the Text-Only version? The system seems to only allow proofs for the HTML version. I understand you can toggle images on/off for the HTML version in your email client, but many email clients will serve up the Text-Only version when you are sending in multipart, so would like to make sure the Text version is QA-ed as well.   Thanks in advance! Kevin

Hello everyone, We are happy to have you here as a part of the Adobe Journey Optimizer Community. We believe that to connect it is important to share a little about yourself and what do you do. So, let me start first by introducing myself - I am Sukrity, and I am working as the Community Manger for Adobe Campaign and Adobe Journey Optimizer Community. I have been with Adobe for over 6 years now. I hold a bachelors degree in Computer Science. I am fond of books and I love to sketch in my free time. I am also a food enthusiast who loves to try new cuisines and talk at length about it's taste, aroma, ingredients; I believe that the goodness of food lies in these minute details. Apart from that, I like to day dream, observe people, cook up stories, and write them in my journal.   *THIS THREAD IS NOT FOR SUPPORT. PLEASE DO NOT ASK A QUESTION HERE. THIS IS MEANT FOR INTRODUCTIONS ONLY.

Hi , 1) Can we do orchestration inside AJO for a profile based on what offer they are qualified in decision management for a particular channel and context  May be by creating a "Data source" for decision service API  2) Can we do orchestration based on offers they have received and responded. Example - If a profile received offer XYZ on website homepage in last 30 days then in journey we put the profile to "Wait" for 30 days.   Thanks.