Adobe Journey Optimizer

Hi there! I'm Valdas, part of the Cognizant Netcentric team. We recently built an AEM - AJO connector and put together this short blog post with some details about it. Wanted to share this with the community in case it's useful to any of you. If you're interested to learn more, feel free to reach out! https://www.netcentric.biz/insights/2023/01/leveraging-adobe-integrations-to-deliver-personalized-customer-journeys-at-scale

How can I export a .txt or .csv file from Adobe Journey Optimizer? It can be like a campaign or like a journey, but in the end export a txt or csv file.

Hi community! We are in the process of migrating from ACC to AJO. In that context we are investigating the best way for us to perform BI analysis on email/push delivery. In ACC we have had a daily export of email and push delivery logs that allowed us to analyse deeper (with different bussiness KPI's) in Power BI. So I am wondering how we can accomplish the same level of analytics from AJO. I don't see an OOB solution to export delivery logs from AJO (Maybe I am missing something)  We have query service as a part of our solution as well, so wondering if that is the way to go? Interested in hearing you guys what your experience is and how you have achieved similar cases 🙂 Thanks a bunch!

Hi everyone,  Here's what's new in the latest Adobe Journey Optimizer product release for January 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   January 2023 Release New capabilities Data Hygiene: Adobe Experience Platform provides a suite of data hygiene capabilities that allow you to manage your stored data through programmatic deletions of consumer records and datasets. This capability is now available for Adobe Journey Optimizer. Email content templates: You can now create standalone content templates that can be leveraged across journeys and campaigns for quick reuse.   Find the improvements details and other detailed information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

We are attempting to test functionality to send a follow-up SMS with info about their order to users who complete a purchase. We are using the current contextual event fields: Based on the following test payload for a simulated purchase event: In the SMS, the contextual fields for commerce.checkouts and webpagedetails.name are appearing, but no productListItems information appears:   I found a similar thread that mentions "You can't use the timeseries data in the message. Check if the data is available in the dataset and the correct path for that data."   I am trying to understand if this is the problem that I am experiencing, and if so, how can I get productListItems information to show properly? In addition, if my order were to contain multiple items (productListItems array has multiple elements), how do I display each element separately using contextual attributes?    

Hi there   I would like to personalize an email as following: If Attribute 1 = "A", then show value of Attribute 2. Both attributes are available in Profile. Example Customer Attribute 1 Attribute 2 John A 100 John B 200 John C 300   Output:100   I tried replicating through Helper Functions with a IF statement, but I did not get the results I hoped for. (Helper Functions)   Appreciate your input!   (In SFMC this is pretty easily done through AMP)   Best,Giorgia

Hi there,   In a Journey, we would like to create different paths based on which URLs have been clicked in the previous step (email).    How would you build the "Expression" in "Conditions"? Thank you for looking into it.     

Hello all, How I can display 2022-12-11T07:13:04Z timestamp to 11/12/2022 07:13:04 EST format. Could not find any useful helper function. Tried following codes- {%= stringToDate(context.journey.events.`eventId`.timestamp).getMonth() %} + "/" +{%= stringToDate(context.journey.events.`eventId`.timestamp).getDayOfYear() %} + "EST"  Output - 12 + "/" + 2022 + "EST"    Tried following codes- {% let var1 = split(context.journey.events.`eventId`.timestamp,"T") %} {{var1}}   Output - List(2022-12-11, 07:13:04Z)   Thank you for any help or guide.

Hi AJO Team!   I am new with Adobe Journey Optimizer, may I ask if how can I dynamically display current year on every timezone using functions of AJO.   here is my code but it displays "false".{%= formatDate(now, "%4Y") %}Thanks in advance!

  https://experienceleague.adobe.com/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples.html?lang=en   How could I export these email tracking data automatically at weekly or monthly?   https://experienceleague.adobe.com/docs/experience-platform/destinations/ui/activate/export-datasets.html?lang=en   Could I export data to my SFTP Server using SFTP destination on AEP?  

We have custom action configured where we are passing certain fields. The requirement is to send the field as 'null' where we don't have the data. We used the below functionality of AJO to set the value as null but the problem is AJO does not send this field name itself in the REST call if the value is set to null.   #{ExperiencePlatform.ProfileFieldGroup.profile._tenant.gender, defaultValue: null}   If we don't send this field as 'null' from the custom action payload, the API fails with an error. How to set this value in the payload as 'null' so that the API request body will always have structure like the below in the example   For no value in AEP { "customerID": "123", "gender": null }   If AEP has value then { "customerID": "123", "gender": "male" }   Currently, for empty or null values in AEP, the custom action is sending the payload like below & which is failing due to certain limitations at the destination system which always requires field to be set

Hi, I have a created a Journey for POC but wanted to send the data within AEP/AJO itself to successfully test the Journey. Is there any possibility to do that? Kindly let me know

Situation: we send out NPS e-mails, but only want customer to receive a NPS e-mail once in every 3 months. To do so, we created a segment and included everyone who has an event on their profile with the messageID corresponding to the message in the journey.   Problem: But, I found out that the message ID changes when you create a new version of the journey. So in that way, the segment doesn't work anymore like you want to, or you have to add all the Message ID from all the different versions of the journey. That doesn't seem like the best way to do it, there should be another way.   Question: is there a field in the message that stays the same over the different journey versions and that we can use building segment? Or what is the best way to build segments based on an e-mail a customer has received, that stays working when you create a new version of the journey?   Thank you. 

Hi Community:   I just activated a journey and I am entering the reports and I still do not get information. Is there any way to see the logs of those emails? For example: who opened, who clicked and those who had a bounce?    Thanks,  Andrea

Hi,   I am trying to send an email to members with an unsubscribe link using manage optout    I have found out that optout (un-subscription) is handled by the Consents and Preferences field group which needs to be added to the profile-enabled schema, which is working fine after implementation.   Question- 1- I have seen another field group preference details which I think is used for optIn/Out as well. Upon verifying and testing I have found that field group Preferences Details - which creates attribute "optInOut._channels.email", if set to y and there will be check marks in given profile attribute under channel preference for each channel Opt-in.  "Any email sent from AJO Journey will have unsubscribe link. Upon clicking the link, attribute consents.marketing.email.val sets to n. How can we update attribute "optInOut._channels.email", if this is required for opt-out."   Has somebody implemented this in their email.   Thanks!    

Welcome to the 1st edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your bi-monthly community highlights with the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing updates from September & October 2022, including, the most viewed Adobe Journey Optimizer content on Experience League, as well as the latest product releases, upcoming and past learning opportunities, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer September 2022 Release [Release Update] Adobe Journey Optimizer October 2022 Release   📅EVENTS AND OPPORTUNITIES📅 Register now for the upcoming Adobe Journey Optimizer learning opportunities:

Hi Journey Optimizer users,   I am excited to share that the Adobe Journey Optimizer Community has been nominated for the ‘Best New Community’ category in the CMX Community Industry Awards 2023. Lets show some love and vote for our Adobe Journey Optimizer Community to help it win.   Sharing below the steps to cast your vote: Go to https://cmxhub.com/cmx-awards-2023/ Scroll down to fill the form to cast your vote Go to the ‘Team Categories’ dropdown Under the ‘Best New Community’ category select ‘Adobe Journey Optimizer (of Adobe)’ Scroll down and hit the Submit button.   Share among your peers to help your Community win the Best New Community award!

Hi,   I know the global and live reports for journeys, but my marketers want to see an overview of all e-mails sent in a sandbox. Is there any way to see all the e-mails sent with some stats? Or are global and live reports the only reports available for e-mails? Thanks!     

Hi,   We are writing order data to the profile because we want to use that data in order e-mails like returns or shipping e-mails.  But after a while, we want to remove that data in the field, because the profile gets too big and we are already beyond the limit of the license.    So my question is: how do you empty a field on the profile? I know you can create a journey and update the field with the update profile action, but then you can't leave that field empty, right?  

Hi everyone,  As part of the Adobe Journey Optimizer September 2022 release, a new capability was launched to help you create dynamic content and to adapt the content of your messages based on conditional rules. Dynamic content allows you to adapt the content of your messages based on conditional rules that can be made up of profile attributes, contextual events or audience segments. Conditional rules are created using a visual rule builder within the Expression Editor, where you can store them for further reuse across your journeys and campaigns. You can learn how to create dynamic content and how to work with conditional rules with the help of the following resources: Documentation: Get started with dynamic content How-to video tutorial: Create dynamic content with the condition rule builder   Please feel free to reach out through the below comment section in case you have any queries or feedback.

Hi there, I have an exemplary use case like this We have a catalog of 200 products which can be purchased. We have a "product tip" for each product such as "If you press button A and B at the same time, you can ..." In case a customer purchases a product we want to send a "product tip" one day after the purchase via email. Also, 2 weeks later, we want to send another email asking to provide a brief survey on experience with this new product. In AJO I would create a journey, triggered by "commerce.purchase".I would also create 200 offers in ODE which include product tips and offer rule is tied to "purchased sku=xyz".As the first step of the journey I would wait 24h and then send an email. Email content would include an offer component / call to ODE in order to get the right "product tipp" rendered into the email.The journey is concluded with a wait activity of 2 weeks and then an email asking to fill the survey. Question a) Would you agree this is a proper solution in AJO for the give

We have a new release for the Adobe Journey Optimizer product for October 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes October 2022 Release Improvements The Force reentrance on recurrence option has been added in recurring read segment schedule parameters. A message was added to the user interface to warn that subdomain, landing page subdomain, PTR record and IP pool configurations are common to all sandboxes and thus any modification to one of these configurations will also impact the production sandboxes. The steps to upload the suppression list as a CSV file from the user interface have been modified.  You can now archive completed and stopped campaigns.  Find the detailed release information here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

We have requirement to check customer profile information on external system before sending out the communication, standard use case to configure the on-demand Data Source in AJO. but we got stuck into mandatory header requirement in each call from external system (REST API), able to Authenticate then we have only option to include the field group, didn't see any option for header to include similar to action, any insight will be helpful.            

Use this thread to ask any questions related to the Experience League LIVE session, "Deliver the right offer at the right time with decision management." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!