Adobe Journey Optimizer

Hi All,   We have configured the customer action to trigger the Push & email message using 3rd party tools, but when we are using those in journey getting HTTP error. Do we have to setup any other access point in AJO?    Thanks  

Hello! how are they? I am new to using the platform and I cannot find where I can upload a database (csv file) to be able to use it as an audience in mailing. Is there a step by step that can help me?   Hola! cómo están? Soy nueva utilizando la plataforma y no encuentro en donde puedo subir una base de datos (archivo csv) para poder utilizarla como audiencia en mailing. Hay algún paso a paso que pueda ayudarme?

With Adobe Target lacking frequency capping capabilities, we were hoping to develop a workaround via page visits (where the adobe experience would be) in an AEP segment.An example suppression segment query for seeing an experience 2 times in 5 days would be the following:Include audience who have at least 2 Any events where (page_url contains exampledomain.com) and occurs in the last 5 day(s)   The issue with this is when a user visits once everyday, he/she never falls out of the suppression segment. Is there a viable workaround with Adobe Journey Optimizer instead?

Hi, I am getting this following error, JOURNEY ERROR => Journey version can't be deserialized (ERR_JOURNEYVERSION_107 )   Does anyone faced this type of error, if so any solution to this? I couldn't able to find the error codes in documentation as well.   Thanks in Advance

Hello!   A potentially newbie question here - is there a way to send an email proof of the Text-Only version? The system seems to only allow proofs for the HTML version. I understand you can toggle images on/off for the HTML version in your email client, but many email clients will serve up the Text-Only version when you are sending in multipart, so would like to make sure the Text version is QA-ed as well.   Thanks in advance! Kevin

Hi , 1) Can we do orchestration inside AJO for a profile based on what offer they are qualified in decision management for a particular channel and context  May be by creating a "Data source" for decision service API  2) Can we do orchestration based on offers they have received and responded. Example - If a profile received offer XYZ on website homepage in last 30 days then in journey we put the profile to "Wait" for 30 days.   Thanks.

I need help to prepare a visual end to end customer journey dashboard by using journey analytics. Is there any documents I can use 

Hi, Is Real time customer profile really real time because when I try to ingest data into the respective dataset through direct event/API call it takes more time like max of 15min to ingest the data. Even enabling the dataset/schema to profile still this much latency. Is there anyway we can get the data into the dataset within real quick like <1 min to make it realtime?   Thanks in Advance!

Hi, How can I delete a segment definition in AJO? I can't find any delete option in the UI. As a basic house keeping activity we want to delete segments that should no longer be used. Also is there anyway of copying a segment to make it easier to create new variants. Regards, Richard.

Hi, I need to create a snapshot of my profile snapshot dataset in AJO so I can access values stored in aggregate fields in PowerBI. I have tried scheduling a query to select the columns and counters I need and write them to a dataset. The problem I have is that the scheduled query either adds rows to the table (thus I get duplicates), using the "Use Existing Dataset" option or schedule never runs when I use the "Use New Dataset". I've tried adding the SQL DELETE FROM tablename at the start of the query only to have my query fail with delete from tool_extract_layers_and_locations; 6:52:08 PM > Running query... 6:52:46 PM > Query failed in 38.285 seconds. 6:52:46 PM > ErrorCode: 42601 Syntax error encountered. Reason: [Invalid command!] How can I run a scheduled query (eg run every second day) , create a dataset with a fixed name, and only have it contain the results of the last time the query executed?

Hi community, Is there a way we can integrate Facebook Ads with AJO? 

Hi, We are trying to pull the collection value in an event condition on the sandbox environment, but it is showing as disabled, while hovering over that collection, its giving a popup to switch to advance mode. But advance mode is not showing in that condition, Can anybody suggest why?  

Hi, We are following this documentation Link and using the Each Helper function to show the items of cart in email content for an Event we had created, and fetching the Productlistitems array from analytics schema and adding the contextual values from that array, but while triggering the journey we are receiving blank email. Does anybody knows why? We are using the same code  as present on the website    

We are looking at creating a journey requesting the email recipient to click on a link to access a web application, update their details and come back to the email and click on a button to confirm that they have updated their details.With the Reactions Events how can we tell if they clicked on the button and not the web application link? 

Hi, Is there way, we can preview the journey data on the transitions, and How Control groups and Data extraction managed in AJO?

Hello all,Despite AJO offers the possibility to use External Opt-Out/Unsubscription link, if I add functions (or even just profile attributes) to the URL, I'm allowed to save the message (html validation is ok) but publication fails as shown below. Expression:https://mywebsite/{%= profile.locale %}/unsubscribe_newsletter?id={%= profile.personID %}&service=NLDid you face the same issue?Do you know how to avoid this error and publish correctly the message? Maybe the escape of some chars might help?Thank you,Salvatore

Hi, Does AJO Supports direct mail channel, at the moment i only see Email, Push and SMS Channels in my environment? what about InApp and Direct Mail channels? 

Hi there, issue, creating a new sandbox, if we then want to start creating test emails right away this is not possible because it requires a message preset, which takes 7-10 business days.... even though there are already valid presets in other sandboxes this is still required? is there a trick here that someone knows? i mean it doesnt make sense at all, we dont even need to send anything out so this is only for creating and testing templates with different content variables, dont feel like waiting a week to be able to work with this....

Hello all,Since AJO does not provide a detailed Email Report but just aggregated results, I thought of creating a Journey to send myself a daily Alert containing the list of Profiles that were not contacted (excluded or failed).Can you help me to understand how to implement it?Thank you very much!Salvatore

Hi,We have created the email templates in AJO using design from scratch option( using structure components and content components in OOTB email designer). How can we move this template from dev environment to test Environment. Is there any API available for migration or Should I create from scratch in each environment? Thanks in advance.Ram.

Hi All,I have a requirement like if the User closes or exits a tab or browser when he is logged in,we should send an Email targeting him with some personalization content, using Adobe Journey Optimizer

Hi Is there email delivery engine in AJO? Can we send emails or any other channel via AJO? Do we need to have integration with ACC or any 3rd party for email delivery send or communicate with other channels like sms, push, whatsapp?

I'm really not sure where the right forum for this question would be or if there even is one... I just want to know if there is an Adobe program that can be used for a restaurant POS system for dining in? Not online sales, just for servers to send orders to the kitchen or bar and cash out in house customers.

Hi Folks,I am new to Adobe journey Optimizer so please guide me .I have created a XDM individual profile schema and  dataset with that schema. Now I want to do segmentation on the created dataset but when I am creating segment by selecting XDM profile attribute , no value is coming up. Does anybody faced same issue. Please help me out.Kind Regards,Kaushik Datta

hi there, some issues when trying to use expression conditions  in ajo email designerso for example, using this: {%#if profile.email = "mail@mail.com" %}do nifty stuff{%/if%} validates ok, but when closing the code editor the double quotes will be replaced by "&quote" like this{%#if profile.email = "mail@mail.com" %}do nifty stuff{%/if%}  and the validation will of course fail with a parsing syntax error, is this a known issue?