Adobe Journey Optimizer

July 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities SMS channel with any provider (Beta): You can now configure additional SMS providers within Journey Optimizer, in addition of the default providers Sinch, Infobip, and Twilio. Federated Audience Composition (Limited Availability): Federated Audience Composition is now available in Adobe Journey Optimizer. It allows enterprises to compose data for better utilization across various use cases. With this new approach, as a Adobe Real-Time Customer Data Platform and/or Adobe Journey Optimizer user, you can federate datasets directly from your existing data warehouse to build and enrich Adobe Experience Platform audiences and attributes all in one system.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questi

Hi team,My two email ID merge single profile can any any one help me how i am remove one email id from profile?@davidkangni @satheeskannak @mohan_dugganab @anuhya-y 

Hi,We have a use-case where we want to run an email campaign via journey from a custom upload audience. When we are creating the journey, we don't see an option to overwrite the execution field at all.We are trying to follow this : https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/primary-email-addresses#journey-parametersIs there a way we have to enable this option of overwrite execution field, so that I can use the email address from the custom audience upload? Thanks,Swastika.

I would like to implement that scenario for a customer. I am curious if such a price-drop event is recognized:a) internally by a platform. AEP somehow through datadisteller or other service (?) recognize that there was a change in priceb) event from an external platform which triggers event in AJO and then journey What is your experience?

I am trying to export data to Third Party using Stargate API Endpoint configured in a custom action. The attributes are a combination of XDM Profile Schema & XDM Experience Event schema. I am unable to retrieve the XDM Experience Event data, and in the logs I could see Profile data is fetched but experience event data is " " <empty>. Can anyone help me with a solution? 

Can we trigger in-app intercept on the app (using native front end) from AJO and grab content from AEM (via content fragments)?if not , what is the best Approach?

How does using Schema attribute & flags and modular journeys with segment-based triggers compare to using a single AJO journey with wait activities in terms of performance, non-functional requirements (NFRs), and Adobe Experience Platform (AEP) internal working best practices? Suggestions please. Think of a simple use case: New Account Onboarding Journey ○ Objective: Guide new customers through the process of setting up their new bank accounts. ○ Key Steps: Welcome email, account setup guide, document submission reminders, first transaction encouragement.  For example:Create the Main Journey:Login to Adobe Journey Optimizer.Navigate to the "Journeys" section and create a new journey named "New Account Onboarding Main Journey."Configure Read Audience Activity:Select the "Read Audience" activity as the journey trigger.Configure the data source (AEP or CRM).Enable the "Incremental Read" option.Set the read frequency to daily.Create and Configure Segments:Navigate to the "Seg

In the context of a cart abandonment use case, where a user adds items to their cart but does not complete the purchase, how does Adobe Experience Platform (AEP) ensure that these users are correctly added to the "Cart Abandoners Audience" segment after the specified 1-hour time condition, especially in the absence of any new events occurring within that hour? Additionally, how does AEP utilize streaming evaluation and scheduled re-evaluation to handle this scenario and ensure timely and accurate segmentation?

I would like to showcase that use-case on a customer demo. Do you have any screenshots which would help me imitate a creation of such an event?Would be really thankful. 

Hi Team,   Could you please assist me with creating a dynamic personalization block in AJO? I know this was accomplished in Adobe Campaign Classic using Personalization Blocks, and I'm looking to understand how to achieve similar functionality in AJO I need to ensure that the email footer language is dynamically based on the recipient's profile country. For example: If the country is Spain, the email footer should be in Spanish. If the country is the USA, the email footer should be in English. If the country is Germany, the email footer should be in German. 

I would like to get in expression builder in AJO current hours & mins without day, month and year etc. How to get that?

Using Google’s Firebase Messaging service for both Android and iOS push messages.  Does Adobe Experience Platform/AJO support this setup of using one service provider for both Android and iOS push messaging?

Could you help me with comparing two values in AJO expression builder? Which functions to use? I am using condition node in journey's 

Any tipps how I can add a given amount of days to a given datetime profile attribute? E.g.profile.mydate + 100 daysThursday, 11 November 2021 + 100 days = Saturday, 19 February 2022 I checked https://experienceleague.adobe.com/docs/journey-optimizer/using/personalization/functions/dates.html?lang=en#set-days but couldn't find a way to achieve this. Thank you!

I need advice on AEP/AJO users best practices in AEP regarding profile and profile size. We have been working under the basis of always keeping the AEP Profile as light as possible. There are times when we need to send communications to customer that require several custom attributes that become impractical to send via a triggered event AND especially when these will need to be exported for print (AJO does not export attributes that are not enabled to profile as you know) Challenges:Sending all attributes in a triggered event schema becomes challenging, as the event needs to be manually triggered outside AJOSending all attributes via an event does not work for DM process in AJO, which only exported data on profile Possible SolutionWould it be possible to add these as a specific custom communication schema enabled to profile with a very strict and short TTL? Scenarios:Need to send a payment letter to a X thousand customer per month and it has 15 attributes in th

In have got journey which consists of 10 steps. Before every step I need to check if user already converted. In Salesforce its possible to set up global exclusion - if user converted then remove him from journey. Is it possible in AJO?

Hi everyone, We are having to create upwards of 250 folders in AJO Assets to hold assets for different client business units. Each of these folders needs to contain 4 sub folders under it. Is there an API available for Assets in AJO by which these folders can be created in one go? Regards,Shashank S.

Hello Team, Does anyone know when adobe is planning to rollout the journey locking feature for editing? This year or next year? OR not considered at all in the roadmap?

https://experienceleague.adobe.com/en/docs/experience-platform/query/sql/syntax#set  What's the syntax to retrieve the property value?  As per the above documentation it saysTo set a property: SET abcd = '1234'To get: SET['abcd'] But it is not working. Is there any gap in the interpretation?

When we create a campaign, in the email action surface configurations can be added. But how to change/configure the execution address at campaign levels? It is possible to override it journeys, so checking if its possible in campaigns? 

I am curious if anyone has found a simple lightweight software to trigger an event to 5-10K customers with a custom data set.   I have a file provided by a business team with 30-40 data points that I need to include in the email that customer receives.  I need to do this infrequently and the data may change in the future. I know that we can import ad hoc batch events to us for segmentation, however in this instance, in AJO the only way for this data to appear in the body of the email is to send it over as an event. I need a simple option to import the CSV into a data base solution, review data in solution, then trigger the event when I need to.  I would set up my AJO schema' to match the structure of the data of the CSV uploaded.  Have you solved this issue? What did you use?

I have got a journey for an airline company. In the journey I check if the user:- has high propensity for an upgrade, - if yes then I would like to send them outbound communication, - however I would like to show them also the personalization on homepage using Target.  How would you make such an workflow. Update user profile (Update profile node) and then use that attribute in streaming segment which is shared with Target?  

How to write the condition in journeys which checks if today's day of the week is mon-fri or saturday/sunday?Something like dayofweek in MySQL

Hello, In one of our clients' use case, we are working with an external system to which we need to make two API calls.Call 1: Will give an API token. This API token is sent in response header (not in response body)Call 2: Using the token from call 1, we have to call another API end point to save/update some data. I know that in AJO custom action & data source, we can get the response body. But I am not sure how to get the response header. Please share some ideas/thoughts how approach to this problem.  Thank you and have a nice day ahead.  

Hi  Is there an option to Re-use/ Duplicate an existing Content template in AJO ? I can't seem to find an option for it.  Thanks