profile not getting qualified even after with correct attributes ingested. | Community
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J
JettyRo
Level 2
November 17, 2025
Question

profile not getting qualified even after with correct attributes ingested.

  • November 17, 2025
  • 2 replies
  • 107 views

I have ingested few records to AEP, and with all the required attributes satisfying the required segment qualification . 
Segment Condition -

Include (edwGlobal Ultimate Parent number exists or edwGlobal Ultimate Parent number does not equal "" nor 0)and ((Last name exists and Last name does not equal " nor ' nor 0)or (First name exists and First name does not equal " nor ' nor 0))and (Last Updated Date occurs in last 10 day(s) or AeplastUpdatedDate occurs in last 10 day(s))and email_conditions includes the audience
Profile Attributes - 

first name - test | Last name - User | address - eady@gmail.com | AEPLastUpdatedDate - 16-11-2025 |
edwGlobal Ultimate Parent - exists |
"BUT THE PROFILE IS NOT GETTING QUALIFIED"

2 replies

SashankaBi1
SashankaBi1
Level 2
November 17, 2025

Hi @jettyro ,

 

1. What is the mode of data being ingested is it batch or streaming?

2. What is the audience evaluation method - Batch, streaming or Egde?

3. I also see that you are also referring another Audience "email_conditions" within the audience condition, is that Batch or Streaming audience?

 

All these factors do play a role in evaluating the profiles.

If the audience is mixing Batch and Streaming audiences, there might be complications.

Hence need more clarity on the technical aspects.

 

Thanks a lot.

Sashanka B

    S
    sandip_surse
    Level 3
    November 17, 2025

    Hi @jettyro,
    If the data ingestion is successful and you can see the profile fragment count at the dataset level, it means the profile has been created. In that case, the issue likely lies in the audience logic, and you should double-check the conditions defined in your audience.
    For e.g., (edwGlobal Ultimate Parent number exists or edwGlobal Ultimate Parent number does not equal "" nor 0)
    it suppose to 
    edwGlobal Ultimate Parent number is exists OR edwGlobal Ultimate Parent number is does not exists (at audience level)

    Regards,
    Sandip

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