Level 6

Uploading Video (.mov, .avi, .mpg, .mpeg) AEM dam is not playing these formats

Forum|Forum|2 years ago
January 10, 2024
4 replies
3888 views

I have tried uploading several mov, avi, mpg and mpeg to DAM, I am not able to load or play any of these video format in AEM what am I missing here?

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M

Mahesh_Gunaje

Level 7

Hi @ronnie09

Are you able to play the video using IP based URL? Whether dispatcher blocks your asset version?

R

Ronnie09Author

Level 6

I am verifying in cloud as well as in local author environment.

arunpatidar

Community Advisor

Hi @ronnie09
Following formats are supported in DAM. Could you please send the error what are you geeting once you try to upload an image?

https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-support.html?lang=en#video-formats

Can you also try in local instance ?

Arun Patidar

R

Ronnie09Author

Level 6

Hi @arunpatidar
While Uploading I am not getting any errors

In Local for MOV File It shows

For AVI File

Same is happening for MPEG

In Error.logs

FOR Playing MOV file

11.01.2024 00:46:08.667 *WARN* [qtp300030499-290] org.eclipse.jetty.io.AbstractConnection
java.lang.NullPointerException: null
at org.eclipse.jetty.io.AbstractConnection.lambda$failedCallback$0(AbstractConnection.java:92) [org.apache.felix.http.jetty:4.2.14]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [org.apache.felix.http.jetty:4.2.14]
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [org.apache.felix.http.jetty:4.2.14]
at java.base/java.lang.Thread.run(Thread.java:834)

FOR AVI
11.01.2024 00:44:56.757 *INFO* [[0:0:0:0:0:0:0:1] [1704914096698] GET /mnt/overlay/dam/gui/coral/content/commons/sidepanels/renditions.html/content/dam/project/file_example_AVI_480_750kB.avi HTTP/1.1] com.day.cq.wcm.core.impl.designer.SearchPathLimiter Search path limiter configured with searchPathLimiterFeatureToggleOn: true and searchPathThreshold: true.

T

Teja_G

Level 3

@ronnie09 Usually when you upload several video assets it will take time to extract and process renditions. You may have to wait for sometime to load all the xmp, metadata and rendition extraction. Since those are adobe supported formats you should be able to play the original renditions. Also make sure DAM Update asset workflow ran successfully and if it needs any step to process video thumbnails or rendition enable it. I have tried uploading .mov, ,mpg & .mp4 video assets in my system. Original renditions are playing using default player in assests.html

Please refer below working screenshot, in my case I have disabled by default ogg, flv, mp4 rendition creation format as it takes more time and am unable to play original video. So I didn't need them much.

Thanks!!

R

Ronnie09Author

Level 6

Hi @teja_g

It has been more than 24 hours and still I see

I tried to play these videos using Window Media Player and VLC, there it plays perfectly fine

And same for MPG/MPEG

kautuk_sahni

Community Manager

@ronnie09 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

Kautuk Sahni