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ChristinaMo1
Level 2
June 4, 2021
Solved

User Name Changes

  • June 4, 2021
  • 1 reply
  • 692 views

Has anyone experienced issues in changing/updating user's name's? We have a user who's account was originally created with their formal legal name, which they don't go by. For their own To make it easier for other users to find him I have tried updating it to his preferred name three times now, but it always reverts. I've been able to nail down when exactly it reverts, but without fail every time I come across his profile it's switched back. If anyone else has had this issue before, how were you able to fix it?

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Best answer by RandyRoberts

Do you pull information from your Active Directory? Do you use SSO?

We automatically sync with our Directory Services to pull name, Title, phone, etc.

1 reply

RandyRoberts
Community Advisor
RandyRobertsCommunity AdvisorAccepted solution
Community Advisor
June 4, 2021

Do you pull information from your Active Directory? Do you use SSO?

We automatically sync with our Directory Services to pull name, Title, phone, etc.

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    ChristinaMo1Author
    Level 2
    June 4, 2021

    Ah, that's it then! I was wondering if that might be it, but wasn't sure since I manually create our full user accounts while the SSO auto-provisioning creates accounts for all our requestors in the corporation. Thanks Randy!

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