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TamBou
TamBou
Level 5
May 26, 2022
Question

In-App Notifications Proof ALL Comments

  • May 26, 2022
  • 4 replies
  • 1018 views

How can we remove the in-app (Workfront Core New Experience Production) notifications for every comment on a proof to which someone is assigned?

These are not directed/tagged comments which would be fine but our core users are having multi-hundreds of notifications in-app very quickly and they begin not to use them. This in turn creates issues with missing important Update Notifications where they are targeted and the relevant responses.

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    4 replies

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    May 26, 2022

    Do you have "All Activity" selected? When we train folks, we make a joke about "if you really don't like someone, select All Activity and they'll be bombarded with messages!

    TamBou
    TamBouAuthor
    Level 5
    May 27, 2022

    Funny! But no. We never use All Activity. Most are Decisions, Replies to My Comments or Daily Activity with stakeholders as Disabled most of the time -- unless its a hot proof which they may get reminders or a high-touch situation where they might get Replies to My Comments.

    K
    KathyHa
    Level 2
    May 31, 2022

    Have you played around with this setting?

    MarkTEvans
    MarkTEvans
    Level 2
    August 8, 2023

    Hello,

    Did you ever figure this out? I have a user recently bombarded with over 125 in-app notifications (not emails) on comments to a proof. None of them were relevant to her, so she mass-deleted them. Based on the settings in her profile and on the proof, it shows Daily Summary only. She is getting the daily summary emails, which is fine, but the in-app notifications are excessive and unwanted—trying to troubleshoot what happened. Am I missing a setting somewhere?

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