How to enable non-workfront users to be able to submit requests? | Community
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NaushinWa
Level 3
October 2, 2020
Question

How to enable non-workfront users to be able to submit requests?

  • October 2, 2020
  • 3 replies
  • 1956 views

I have a team that want to use the Requests section to manage their incoming requests, however, they want anyone in the company to be able to submit requests into their queues because anyone in the company can submit a request for printed materials. The issue is that we don't have the entire company using Workfront, nor is there a process in place for me (the systems admin) to get information on all new hires to add them into workfront as requesters. Is there a way to enable the request queue to be submittable by non-workfront users if they're given a link to the Request?

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    3 replies

    H
    Adobe Employee
    HannahHoAdobe Employee
    Adobe Employee
    October 2, 2020

    Hi Naushin,

    Someone must have at least Requestor access in order to submit requests in Workfront. External users can only see reports and documents that have been shared with them.

    This article should provide you with more information on this topic: https://one.workfront.com/s/document-item?bundleId=workfront-classic&topicId=Content%2FAdministration_and_Setup%2FAdd_users%2FAccess_levels_and_object_permissions%2Faccess-levels-by-license-type.html

    Best,

    Hannah

    I
    ImreMa
    Level 4
    October 4, 2020

    What is possible to be done if you have SSO in place: autoprovisioning access granting requestor access by default.

      N
      NaushinWaAuthor
      Level 3
      October 6, 2020

      Unfortunately we don't have SSO enabled. so I guess I'll have to think through a process where I get new hire information and add them as requesters in Workfront

      I
      ImreMa
      Level 4
      October 6, 2020

      There is one more thing you can consider:

      Fusion triggered by a request or an HR tool that is supported by Fusion.

      We don't have it, but I guess you can automate this process using either type of the trigger (either directly integrating with the HR system or setting up an autoprovisioning based on a set of rules).

      J
      JohnO_
      Level 5
      October 21, 2020

      I'm interested in this as well. We have a new group we've onboarded into Workfront and they're going to require Workfront for work requests--but the people who make the requests will only need Workfront for that and that alone. I just want to be sure that I don't screw everything up with our existing users. (They're still angry about the New Workfront Experience. 😅)

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