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dawnmaried10 · 6/12/21

We have requests come in and via routing rules go to a team from the report we review and assign to an individual from within the assignment column of a report. Now I cannot change the assignment or add anyone. I have to go to the issue itself to change or add to the assignment.

I tried in the sandbox as well with the same result. Any insight will be helpful.

Richard_Le_ · 6/12/21

Hi Dawnmarie,

There's a known issue raised about this here, Adobe are investigating but at this point I don't believe there's an ETA for a fix.

Best Regards,

Rich.

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Richard_Le_ · 6/12/21

Hi Dawnmarie,

There's a known issue raised about this here, Adobe are investigating but at this point I don't believe there's an ETA for a fix.

Best Regards,

Rich.

dawnmaried10 · 7/12/21

Thank you! You've saved my sanity. 😜

MikeCh · 7/12/21

I'm encountering the same thing when I try to assign a role in a schedule template. Do I need to open that as a separate issue? Thanks for any direction here.