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LizPo1
Level 2
June 8, 2021
Question

Customize Email Confirmation for Single Request Queue

  • June 8, 2021
  • 2 replies
  • 778 views

Hello,

One of our queue admins is looking for a way to customize the confirmation email users get after submitting a request.

Essentially take the generic "Your Request Has Been Submitted" and turn it into something with info about turnaround times, resourcing, etc.

Does anyone know if this is possible?

TIA!

Liz

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    2 replies

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    David-M-Allen
    Level 3
    June 14, 2021

    Currently an Event Notification's email content (like a submitted request confirmation) cannot be changed, however the subject line can be. See Event Notifications and Customize email subject lines for event notifications .

    L
    LizPo1Author
    Level 2
    June 15, 2021

    Thanks, David! I'm still a bit confused. Is it possible to set this up for only one queue's email subject lines? We have many and only one of thee queues needs this.

    D
    David-M-Allen
    Level 3
    June 15, 2021

    Sorry, the subject line would be changed for all submitted request confirmations. We needed a more descriptive email header for our users as well and added to the subject line text stating that a representative would reply within 2-3 business days.

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