Can we get the option of right clicking on a document to create a link to that doc? Support tells me this was taken away 10 days ago. Why was that done? | Community
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EllenZa
Level 2
April 13, 2020
Solved

Can we get the option of right clicking on a document to create a link to that doc? Support tells me this was taken away 10 days ago. Why was that done?

  • April 13, 2020
  • 6 replies
  • 3221 views

While we use Proofing for most documents, there are times when we use just the document, for example to send to legal for review and signature. Taking away this Copy Link makes my job difficult. When can we expect it back? Thank you Ellen

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    Best answer by EllenZa

    Way old post and a function that has been returned to my instance. WE can close this out. thanks Ellen

    6 replies

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    Exp_-_AndrzejMu
    Level 4
    April 14, 2020

    Hi Ellen,

    Can you please provide more info of what copy link are you referring to?

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    EllenZaAuthor
    Level 2
    April 14, 2020

    Sure Andrzej, and thank you for your response.

    Working within a WF Project under the documents section of either the task or the project itself (I am working in the New Experience) I use to be able to right click on an uploaded document and you'd get the option of copying a link to the document. That option is no longer available: Sometimes we don't create a proof, especially if I am just sending to legal and they need to sign or edit and send back to client. Regardless I'd like the option to share a link to the document because that is helpful in keeping the project going. Option use to be there now it's not. Thanks for your help. Ellen

    See screen shot

    Heather_Kulbacki
    Community Advisor
    Heather_KulbackiCommunity Advisor
    Community Advisor
    April 14, 2020

    I'm not sure how Ellen uses the link to a document, but I also had to jump through a bunch of hoops last week to grab a link that would open a document.

    I have a few documents, within Workfront, that I link to from a Custom Form - I want requesters using that custom form to be able to click the link and download/open the document. Having that document within Workfront and shared with anyone who had access to submit through that request queue, seems the most logical place to house that document, rather than hosting it somewhere else. I can't remember what I eventually did to get the link that that would download the document but it seemed drastically harder than it used to be.

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    NRYNR
    Level 10
    April 14, 2020

    Is this an issue in "New" experience or "Classic"?

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    EllenZaAuthor
    Level 2
    April 14, 2020

    Hello Narayan: I work in the New Experience: see reply above to Andrzej for screenshot that clarifies my request a bit better. Ellen

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      Exp_-_AndrzejMu
      Level 4
      April 17, 2020

      We had to change that behaviour described by Ellen due to some technical issues we've had. As described there are other ways of sharing like share the document or proof. Happy to jump on a call to discuss more details and maybe try to find alternative solution

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        KevinQu1
        Level 10
        April 22, 2020

        Glad I saw this thread. I had developed a process involving the right-click to get the URL and was embarassed during a presentation when it didn't work. Nothing like having the rug pulled out from under you and then thinking you've gone mad and swore it worked a couple days ago!

        Shame, this was handy for providing the URL to a proof routing from one task inside of another task. Now we have to go the long way around to get that URL.

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        Exp_-_AndrzejMu
        Level 4
        April 30, 2020

        Thank you all for the feedback and all use cases you provided. My team has found alternative solution for the issue I mentioned above. We'll bring back the functionality soon. I will provide more accurate date once the solution is ready for the patch.

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          StephanieHe
          Level 2
          August 18, 2021

          I see that this is an old post, but has there been any clarity on this issue? I'd like to share documents (not proofs) with external users. How do I do this?

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          EllenZaAuthorAccepted solution
          Level 2
          August 18, 2021

          Way old post and a function that has been returned to my instance. WE can close this out. thanks Ellen

          S
          StephanieHe
          Level 2
          August 18, 2021

          Hi Ellen, Are you willing to share how you are able to share documents to external users? I can't seem to easily find this capabiliity in Workfront.

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