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K
Kasey-Gagne
Level 5
June 2, 2021
Question

Auto-populate Queue Topic/Groups into Custom Form

  • June 2, 2021
  • 2 replies
  • 1434 views

Is it possible (perhaps with a calculated field) to pull the information selected at the Queue Topic/Group level in a request form, to the custom form? We don't want people to have to duplicate efforts in filling the information out twice, but would like to be able to report on it at a project and/or request level.

Thank you in advance :)

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2 replies

imgrund
Adobe Employee
imgrundAdobe Employee
Adobe Employee
June 2, 2021

Hi!

It depends on how many levels you have but you can pull the Queue Topic and the Topic Group above it in an issue report. So you can pull them into a Calculated Field as well if you'd rather do that as well.

In an Issue report:

  • Queue Topic Name (you can get in "wizard", but in text mode, change valuefield to queueTopic:name)
  • Parent Topic Group Name, in text mode, change valuefield to queueTopic:parentTopicGroup:name

For Calculated Field on Custom Form:

  • Queue Topic Name is Queue Topic.Name
  • Parent Topic Group Name is Queue Topic.Parent Topic Group.Name

Hope this helps :)

    K
    Kasey-GagneAuthor
    Level 5
    June 14, 2021

    I tried this one out on our custom forms and it pulled NA rather than the queue topic/topic group name. :(

    K
    Kasey-GagneAuthor
    Level 5
    June 14, 2021

    I actually was just able to figure it out on the "request" custom form (yay!) But now can't seem to make it work on the "project" custom form. Basically we just need to have visibility at the project level of what the queue topic/topic group is since that information does not carry over in the project details and need to be able to report on it (at a project level as well)

    Thanks for your help on this!

    G
    Grouchy_hawk
    Level 2
    January 15, 2022

    I finally figured out why I was seeing N/A in my custom form when I was filling out the request. You have to submit the form for it to actually populate.

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