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Task Status Change when using "Work on it" Feature

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Level 8

09-03-2017

The status of a task should automatically change to In Progress when I user decides to work on it and selects that button in My Work Requests. At least allow to have that functionality in setup to turn on and off.

39 Comments

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Level 1

09-03-2017

The same should apply when someone records time for the first time on a task, and the "Work On It" button should be automatically set as well.

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Level 10

10-03-2017

Agree that adding time to a task should automatically set it to In Progress. However, don't think status should automatically change to In Progress when someone agrees to work on a task. In some valid workflows, the user is indicating that they are the right person and it has moved into their personal list of tasks - but it doesn't mean that they have actually started work. I would support this feature request if it was configurable. If we could choose this as an option in Setup, then great.

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Level 1

10-03-2017

Hi Marc,

I evidently didn't articulate myself clearly. What I'd like to see is that when a person enters time on a task for the first time the system would automatically set the task status to In Progress, if it isn't already; and would automatically click the Work On It setting if they haven't done so already.

Here's why. We see too many tasks that remain in New status even though people have been entering time on the task for weeks or months. Additionally, very few of our people remember to click on the Work On It button at all and that limits the data that gets pulled into the Adobe Flash grids for actual hours. Evidently the logic behind the flash only selects actual hours from tasks where the Work On It button has been clicked on. Two years in and we can't get people to reliably click on the Work On It button.

Regarding your comment, I agree if someone wants to indicate they will work on a task before they actually start work on it, the the button should continue to be manually set.

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10-03-2017

Charlie and Marc, during some enhancements we made to our Stopwatch solution, I learned last month that if you try to enter time against a task whose predecessor(s) are enforced but not complete, the Hours will not be permitted through the UI...but (arg) no message via the API. So, in Stopwatch, we now only show Tasks that Can Start (e.g. Handoff Date is filled in), to avoid the API error. If and when this feature (option, ideally) is built out, if the API exposes it and honors it as well, that would be excellent.

Regards,

Doug

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Level 10

13-03-2017

I also agree with this one! I have to run a report for "tasks with actual hours but no % complete" to update. This proposal makes sense! "Entering time should automatically set it to In Progress and act as selecting Work On It."

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Level 10

16-03-2017

I just put something out on the global community forum about this. I am trying to run duration reports at the task level but the actual start date does not get populated when someone just clicks work on it; the start date only changes when someone sets the status to in progress. Most of the time that never happens and the only status change to the task ends up being when its marked complete. Once the task is marked done or complete it changes the actual start/end to that date. Very frustrating!!!

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Level 8

30-03-2017

Agree with everything everyone's been saying in here,

Maybe this would be set at a Project Settings area or maybe even the Team settings area.

Team settings already have an option for what clicking done sets the status to, so adding an option for what the status should be when someone clicks Work On it would probably be the easiest way to accomplish a portion of this. I also agree that setting something to In Progress should automatically put the issue/task in someones Working On It list.