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Ability to edit Parent Queue Topic

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Level 3

6/14/17

Currently, a user can only edit the Queue Topic within the request process; and not the Parent Queue Topic.

For example: when a request is routed to Japan, currently (a user) can go and mistakenly change the queue topic to United Kingdom, creating discrepancies in reporting because the parent queue topic is APAC, but the queue topic is United Kingdom and there's not a functionality to change APAC to EMEA.

If we had the ability to change the Parent Queue Topic, then we can optimize the changes required.

2 Comments

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Level 6

3/13/18

This isn't ideal, but you can change the Queue Topic after submission.

If you go to the Project, under the issues, you can manually type over the existing Queue Topic name. You may have to make a view that shows Queue Topic names.

From what I can tell, this is the only way to change the Queue Topic (it's frustrating that it's not an editable field in the request itself)

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Level 2

1/15/20

@Vincent Godwin


I just attempted this on a Project using the Column "Queue Topic: Name". The Field is in-line editable, however, I was unable to change the Queue to anything else. Also, when I exited the field with nothing inside, the Queue Topic Name disappeared and I was unable to add it back - thankfully, the Project was a Test Project. Are you able to actually change the Project's Queue Topic: Name successfully? If so, how can this be done? Thanks for your time.