Why am I receiving this error message? How can I resolve it?

[BrendaAnthony]

Hello, I am receiving this error message when trying to open a proof to view. Other users on my Team are also experiencing the same issue. Does anyone know of a fix for this? Thank you

Error

failure to get a peer from the ring-balancer.

request_id: 9cb79f4313eafb050ae1bf69579d6b2e

[BrendaAnthony]

Also this error when trying to access a proof via an email link

[brenthickman]

We are also experiencing this error when trying to access the site> 

[KierstenKollins · Accepted solution]

Adobe sent out an status alert earlier that there is an issue with Proof. I recommend submitting a support ticket and referring to the status updates page: https://status.adobe.com/

[KierstenKollins]

It appears the issue has been resolved.

	Mar 28, 2025 2:16 PM (UTC-4) Impact severity: Major Impact scope: Some customers are impacted. Services impacted: Proofing(Proof WebApp) Impact update: We’ve resolved the availability issue.
	Previous updates:
	Mar 28, 2025 1:10 PM (UTC-4) We’ve changed the impact start date for the availability issue.
	Mar 28, 2025 1:06 PM (UTC-4) This issue has been determined to be impactful. We're investigating an availability issue.
	Mar 28, 2025 12:53 PM (UTC-4) Our monitoring systems have alerted to a potential issue.