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BrendaAnthony
March 28, 2025
Question

Why am I receiving this error message? How can I resolve it?

  • March 28, 2025
  • 4 replies
  • 579 views

Hello, I am receiving this error message when trying to open a proof to view. Other users on my Team are also experiencing the same issue. Does anyone know of a fix for this? Thank you

Error

failure to get a peer from the ring-balancer.

request_id: 9cb79f4313eafb050ae1bf69579d6b2e

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4 replies

B
BrendaAnthonyAuthor
March 28, 2025

Also this error when trying to access a proof via an email link

 

 

B
brenthickman
March 28, 2025

We are also experiencing this error when trying to access the site> 

 

    KierstenKollins
    Community Advisor
    KierstenKollinsCommunity Advisor
    Community Advisor
    March 28, 2025

    Adobe sent out an status alert earlier that there is an issue with Proof. I recommend submitting a support ticket and referring to the status updates page: https://status.adobe.com/

     

      KierstenKollins
      Community Advisor
      KierstenKollinsCommunity Advisor
      Community Advisor
      March 28, 2025

      It appears the issue has been resolved.

       

        Mar 28, 2025 2:16 PM (UTC-4)
      Impact severity: Major
      Impact scope: Some customers are impacted.
      Services impacted: Proofing(Proof WebApp)
      Impact update: We’ve resolved the availability issue.      		  
        Previous updates:  
        Mar 28, 2025 1:10 PM (UTC-4)
      We’ve changed the impact start date for the availability issue.      		  
        Mar 28, 2025 1:06 PM (UTC-4)
      This issue has been determined to be impactful. We're investigating an availability issue.      		  
        Mar 28, 2025 12:53 PM (UTC-4)
      Our monitoring systems have alerted to a potential issue.
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