User Engagement Survey best practices

I am looking for insights, ideas, and best practices on developing a comprehensive user engagement survey. Our goal is to gain a deeper understanding of our users' satisfaction with the platform, identify areas for improvement, and ensure we are meeting their evolving needs.

I'm sure we are not the first to work through this important data collection and would love to build on existing knowledge.

We're looking for any ideas including processes, where you have developed your survey (intake?), example survey questions, and even any anecdotal thoughts on things that worked or didn't work for you.

Thanks so much!
Lenora