Adobe, please stop sending pop-ups to our end users! | Community
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KelliMortimer
Level 2
August 16, 2022

Adobe, please stop sending pop-ups to our end users!

  • August 16, 2022
  • 1 reply
  • 969 views
Yet again, Adobe should NEVER be sending anything to our end users! Twice this week, our end users have received pop-ups inside the system that should have never been sent to them. As System Admins, we make the decisions on what our users can see and interact with as part of our company requirements and the needs of our platform. Adobe sending surveys or messages about system changes to our end users is unwelcome and frustrating, as they do not align to how we communicate with our teams. Yesterday was a pop-up for a usage survey and today a pop-up for the depreciation of the Scheduler. This is yet another example of Adobe not listening to the community, as this is not the first time these types of threads have been shared. @Jonathan Chen, please help us to escalate this to leadership, because clearly there is a communication gap since this keeps happening.
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    1 reply

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    August 17, 2022

    You can request these surveys be turned off via a support ticket.

    Caveat: Since it uses Pendo, all other Pendo functions will stop working. So far the only thing I know of that will stop working is the Feedback button on the Beta filters. But there may be more.

    K
    KelliMortimerAuthor
    Level 2
    August 18, 2022

    Thanks, Randy!  To add to this, we met with our account team and got a full list of items impacted if the surveys are turned off...

     

    For us, the headache of leaving on this feature overrides any of those listed below, so we are turning ours off, as well.


    a.  surveys; both NPS and usability
    b. walk through tours for new users
    c. new or changing feature walk through tours
    d. the Help menu in the main navigation bar does not expand; it sends users directly to Experience League
    e. feedback buttons for beta features
    f. deprecation notices
    g. tooltips on select features

     

    Hope this is helpful to other frustrated admins to be able to make the best decision for their instances.

      K
      KevinQu1
      Level 10
      August 18, 2022

      Interesting, because that list reads like blackmail.

      "All the other cool little help features which reduce the load on training and questions in small ways will also be disabled."

      Nice…not…

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