Hi Experience League Community,I’m encountering an error while trying to create a WhatsApp API credential in Adobe Journey Optimizer (AJO). The error message I receive is:“Error fetching business accounts. Either the API token or the business account ID is not associated with the WhatsApp account.”Here’s what I’ve tried so far:Verified that my API token is valid and has the required permissions.Double-checked the business account ID to ensure it matches my WhatsApp Business Account.Confirmed that my WhatsApp Business Account is fully set up and approved in Facebook Business Manager.Made sure my user/app has admin access to the WhatsApp Business Account.Despite these steps, I’m still seeing the error. Has anyone faced this issue before, or does anyone know what could be causing it? Are there any additional troubleshooting steps I should try, or specific settings in Facebook Business Manager or AJO that I might be missing?Any guidance or suggestions would be greatly appreciated!Thank you in advance.

Frage

WhatsApp API Credential Error: "API token or business account ID not associated" in AJO

Forum|Forum|4 months ago
September 13, 2025
3 Antworten
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Hi Experience League Community,

I’m encountering an error while trying to create a WhatsApp API credential in Adobe Journey Optimizer (AJO). The error message I receive is:

“Error fetching business accounts. Either the API token or the business account ID is not associated with the WhatsApp account.”

Here’s what I’ve tried so far:

Verified that my API token is valid and has the required permissions.
Double-checked the business account ID to ensure it matches my WhatsApp Business Account.
Confirmed that my WhatsApp Business Account is fully set up and approved in Facebook Business Manager.
Made sure my user/app has admin access to the WhatsApp Business Account.

Despite these steps, I’m still seeing the error. Has anyone faced this issue before, or does anyone know what could be causing it? Are there any additional troubleshooting steps I should try, or specific settings in Facebook Business Manager or AJO that I might be missing?

Any guidance or suggestions would be greatly appreciated!

Thank you in advance.

Journey Optimizer

Mayank_Gandhi

Adobe Employee

@shrutija16

Your API token must belong to a WhatsApp Business Account within Meta Business Manager.
The Business Account ID should match the account where the token was generated.
Even if both appear correct, if they are not linked, Meta’s API will block requests with the above error.

Mohan_Dugganab

Adobe Employee

Kindly ensure the following permissions are added as well

whatsapp_business_manage_events
whatsapp_business_management
business_management

S

ShrutiJa16Autor

Hello Mayank,
Thank you for your response.
To clarify, could you please specify which two locations or contexts you are referring to when you mention that the Business Account ID should match the account where the token was generated?

This is the page where I can see Business Account ID.