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MontexHo
Level 2
June 25, 2025
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Using an Attribute from Profiles in External Link field of Email

  • June 25, 2025
  • 2 replies
  • 330 views

All, 

 

Question - I have an attribute as part of my Core Profile schema that I would like to use as the External Link of a CTA in an email.

 

I loaded a unique link in an attribute field. I the email when selecting the CTA, I chose External Link and chose the attribute field for personalization. When I send myself an email, the field does not respond like a CTA. I'm assuming this can't be done and that you actually need a link there.  

 

 

 

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Best answer by Mayank_Gandhi

@montexho you can reference profile attribute values in the external link field of a CTA, using the personalization editor—for example: {{profile.uniqueLink}}

However:

  • The value in your profile attribute (e.g., uniqueLink) must be a fully qualified URL, i.e., start with http:// or https://.
  • If it does not, the link is not recognized as a real CTA: it won’t be clickable, tracked, or functional.

See Official Documentation > Missing link tracking in Adobe Journey Optimizer email journeys:

2 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
June 26, 2025

You can take a look at this related thread https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-discussions/how-to-fix-error-email-personalization-not-allowed-in-domain/td-p/676506 

    Mayank_Gandhi
    Adobe Employee
    Mayank_GandhiAdobe EmployeeAccepted solution
    Adobe Employee
    June 26, 2025

    @montexho you can reference profile attribute values in the external link field of a CTA, using the personalization editor—for example: {{profile.uniqueLink}}

    However:

    • The value in your profile attribute (e.g., uniqueLink) must be a fully qualified URL, i.e., start with http:// or https://.
    • If it does not, the link is not recognized as a real CTA: it won’t be clickable, tracked, or functional.

    See Official Documentation > Missing link tracking in Adobe Journey Optimizer email journeys:

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