Unitary event use in journey

Forum|Forum|1 year ago
December 12, 2024
3 replies
1182 views

Hi,
I am trying to send an email in journey based on an unitary event. I am able to work on the journey and get the email in test mode. After publishing the journey I am not seing profiles being qualified.

Also, these profiles didn't already exist in AEP. We are sending an event when user performs the action which basically creates the profile and adds the event to the profile. Does the profile need to already exist in AEP for the unitary event to work in journeys?

Thanks in Advance.
@satheeskannak @anuhya-y @mohan_dugganab @davidkangni

Journey Optimizer

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Best answer by DhaneshSh2

Thanks for the early response, I was missing the eventType field in the event configuration. After updatig that journey worked.

Anuhya-Y

Community Advisor

@dhaneshsh2 Profiles do not need to pre-exist in AEP.

Check Namespace and Profile identifier used in the unitary event that data should be available/compatible with the incoming profile

D

DhaneshSh2Author

Level 3

Thanks @anuhya-y for the response, we are using customer id as namespace in the event and same id is part of the identities for the profile.

Mohan_Dugganab

Adobe Employee

Try validating the namespace and the event definition with the actual event data that is coming in, to see if that meets the criteria.

Also, by default email execution address is set to personalEmail.address - you may want to overwrite it (if this is not being populated) with the attribute that contains the email value.