Unable to start IP warming process | Community
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Level 2
April 25, 2025
Question

Unable to start IP warming process

  • April 25, 2025
  • 4 replies
  • 627 views

Hi Folks,

Greetings!

 

We are trying to strart IP warming phases and following steps is complete and tested internally but giving us error while running on phases :
- Audience Created with profiles to be targted for IP warming
- Campaigns created with above audience creation
- Email Channel configuration completed and tested for delivery.
- Created IP warming plan beginning with phase 1 and using #2 campaigns created for Ip warming schedule.

While I am waiting for IP warming phase to kick in, I am getting below error where the message is:

"The server encountered an internal error and could not execute the run. Duplicate the run to schedule activation at a later date and time."

 

I did re-run by duplicating the failed ones, and also adjusted the time as per audience evaluation.

 

My audience is evaluated and ready around 7:30PM EST time and I am running the phase at 9:30/10:30PM EST time to begin IP warming.

Even After multiple Attempts I face same error and support is also not helping to great extent to find out why and what could be potential reasons.

 

I rely on community Engineers to help me get the right direction to debug this issue and resolve.

4 replies

SatheeskannaK
Community Advisor
Community Advisor
April 25, 2025
SachinJAuthor
Level 2
April 25, 2025

@satheeskannak Yes like below run I have activated it today and send time is scheduled for 27th April.

 

Mohan_Dugganab
Adobe Employee
Adobe Employee
April 28, 2025

Kindly log a support ticket, if the issue is still open.

SachinJAuthor
Level 2
May 4, 2025

Raised Support ticket but not helpful. They could not figure out what's causing this

Adobe Employee
June 30, 2025

@sachinj Are you still facing issues? We can help resolve the issue.