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SOLVED

Unable to run test mode while adding tracking URL in SMS action.

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Level 3

Hi All,

When I am trying to add a tracking URL in my SMS content and switch the journey to Test Mode I am getting below error.

sankar1_2-1690364369057.png

 

sankar1_1-1690364279430.png

 

SMS Content FYR

 

sankar1_0-1690364170895.png

Note: I am able to switch the journey to Test Mode and send sms successfully without tracking url.

 

Thanks

Sankar

1 Accepted Solution

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Correct answer by
Level 3

Hi @SatheeskannaK ,

 

On further analysis we found that the subdomain delegation for SMS is not in place for our current AJO sandbox. According to the documentation a subdomain should be linked to the channel surface to use URL shortening function. Refer the documentation for more details.

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2 Replies

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Community Advisor

@sankar1, I did try the helper function in email and it didn't work. Again don't see anything on the documentation for the helper function Url. Maybe reaching out to support and see if they can help. I would like to know if you find anything.

Thanks, Sathees

Avatar

Correct answer by
Level 3

Hi @SatheeskannaK ,

 

On further analysis we found that the subdomain delegation for SMS is not in place for our current AJO sandbox. According to the documentation a subdomain should be linked to the channel surface to use URL shortening function. Refer the documentation for more details.