Throttling in AJO

[GracePr]

Hello,

Can someone please explain all the throttling options to me within AJO? I have a client that says the throttling API and manually throttling via journeys through wait conditions are not an option for them.

I am open to all suggestions, or if there are not other options, a further breakdown of the API. 

Thank you!

[SatheeskannaK]

@GracePr I believe you don't have any other OOTB options for throttling in AJO other than the options you mentioned. Can you explain how the client would like to have throttling handled?

[GracePr]

Hello! 

Thank you for the quick reply.

Our client has previously used tools that allow them to set a number of sends per hour. Reason being is to not overwhelm their call centers. They have additional use cases, however, this is the most pressing one. 

[SatheeskannaK · Accepted solution]

Got it. You don't see that as a direct option due to the nature of profile evaluation and how they enter the audience. I wish we could have an option for a batch audience when I add a message to the journey it can give the option to throttle the send. But it's unavailable and you must use the options mentioned to handle the throttling.