Sending to More than 1 email address for profile

Forum|Forum|1 year ago
March 28, 2024
2 replies
1564 views

Hello

I have a general question regarding the presence of more than 1 email address which could be in an array under a specific object. Let's call them primary and secondary for this use case. These email addresses would not be part of the email namespace but named value pairs.

Using a journey within AJO, I should be able to select both the primary and secondary email address for a profile which qualifies for a journey, correct? This would result in at lest two email send events upon the profile and could have 0..N opens.

Please confirm if this understanding is correct?

Journey Optimizer

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Best answer by SatheeskannaK

@brekrut No, you won't be able to send two email sent events for the profiles that have different email addresses. All it comes down to whatever the email field that you have configured on the channel configuration execution field section. Again you can override this execution address at the message level but again that will use only one address either primary or secondary in your case.

SatheeskannaK

Accepted solution

Community Advisor

@brekrut No, you won't be able to send two email sent events for the profiles that have different email addresses. All it comes down to whatever the email field that you have configured on the channel configuration execution field section. Again you can override this execution address at the message level but again that will use only one address either primary or secondary in your case.

Thanks, Sathees

brekrut

Author

Adobe Employee

Thank you for the confirmation. I figured this was the case but wanted to confirm.

gengaipandi03

Level 4

Now, we can do the following way under the channel surface creation. There is a delivery address which can overwrite the execution field. please find the below screenshot and the URL for reference.

Configure email settings | Adobe Journey Optimizer

I

IvanMi1

Adobe Employee

Coming very soon we will have secondary identity that can be defined for instances when you want to re-enter a profile into a journey in the case of multiple identities that you would like to send to.