Request for Root Cause Analysis on Failure Count and Top_Failure_Reasons in Adobe Journey Optimizer | Community
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October 27, 2025
Question

Request for Root Cause Analysis on Failure Count and Top_Failure_Reasons in Adobe Journey Optimizer

  • October 27, 2025
  • 0 replies
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I am experiencing an unusually high failure rate in our live journeys executed via Adobe Journey Optimizer over the last 24 hours. Out of a total of 68,429 records processed, approximately 52,000 have failed, which is significantly above acceptable thresholds.

The Top_Failure_Reasons section highlights several error types, but we require a deeper understanding of the root causes behind each of these failures. We have attached a screenshot for your reference that outlines the failure categories.

 

Screenshot is attached for your reference.