Records automatically removed from subscription list | Community
Skip to main content
Saurabh_G
Saurabh_G
Level 2
April 11, 2023
Solved

Records automatically removed from subscription list

  • April 11, 2023
  • 1 reply
  • 873 views

Hi Experts,

 

I have created unsubscription list. Used that list in landing page and used that landing page in email.

On last thrusday i ran journey and targeted 6 profiles. All 6 profiles received email and all clicked on unsubscription link and there records got stored in unsubscription list.

Now when i came back on last Monday all records are removed and count was 0.

 

Kindly let me know where records went. Where i can checkor search those records.

 

Thanks,

Saurabh

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SatheeskannaK

Hi @saurabh_g,

 

Can you take a look at this documentation,

https://experienceleague.adobe.com/docs/journey-optimizer/using/landing-pages/lp-use-cases.html?lang=en#subscription-to-a-service

Typically opt-out records will go to AJO Consent Service Dataset and you may want to look at the merge policy to see if it's included.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
April 11, 2023

Hi @saurabh_g,

 

Can you take a look at this documentation,

https://experienceleague.adobe.com/docs/journey-optimizer/using/landing-pages/lp-use-cases.html?lang=en#subscription-to-a-service

Typically opt-out records will go to AJO Consent Service Dataset and you may want to look at the merge policy to see if it's included.

Thanks, Sathees
    Terms & ConditionsAccessibility statement

    Loading footer...