Reaction - Email Opened - Timeout

Forum|Forum|6 months ago
July 6, 2025
2 replies
559 views

Does timeout in that case mean that the user did not open the email?

Best answer by ReenaJohn

This is an incoming event timeout. This creates a second path for individuals who did not react within the defined duration. You can define an event timeout path between 40 seconds and 90 days.

Warm Regards,

Reena John

M

MohitVashist

In Adobe Journey Optimizer (AJO), a "timeout" in the context of email channel actions usually refers to a situation where the user neither opened nor interacted with the email within a given time window, not just "did not open".

ReenaJohn

Accepted solution

Community Advisor

hi @michael_soprano ,

This is an incoming event timeout. This creates a second path for individuals who did not react within the defined duration. You can define an event timeout path between 40 seconds and 90 days.

Warm Regards,

Reena John

Michael_SopranoAuthor

Level 10

So the be 100% sure - if the user would not open/click then would go timeout pathway?

ReenaJohn

Community Advisor

@michael_soprano Yes, to rephrase that - If the user has opened the mail it would satisfy the email opened condition and it would go to the end path, if not then it would wait for the duration you have set to see if the reaction has happened in that duration, if no reaction on the email in the duration you have set then the profile would go to the timeout path and exit the journey as per the screenshot you shared.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded