Re-entrance of a Profile in a journey via a batch segment

[HardikJa3]

Hi Team, Consider a scenario where I have a journey with audience qualification and it's a batch audience which evaluates at 7PM IST daily. Now if profile XYZ has entered the journey at 8 PM IST and exited at 9 PM, will it re-enter the journey before the next batch segment evaluation or after it ?

[Pankaj1390]

Hi @Hard,

It depends on how you have set-up the journey. If in the journey properties, you have selected profile re-entry, then the profile will re-enter the journey at 7PM IST next day when the batch audience evaluates.

As your entry point of the journey is 'audience qualification' and it is batch evaluation, your journey will run only after audience evaluation, i.e. at 7PM daily. Once a profile has exited from the journey in a day, it can re-enter the journey next day if qualified during segment evaluation.

Thanks,

Pankaj