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akwankl
Level 6
April 18, 2024
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Push Opt-in/out dataset

  • April 18, 2024
  • 1 reply
  • 1794 views

Hi there,

 

Just have a few questions on Push notification opt-in/opt out. The only way customers can opt out of push notifications on our app is if they directly configure the settings on their phone devices (not within the app). So if we were to launch a AJO journey, is there a need to have a segment/condition to filter to those who opted-in to push, or basically just send to all and as long as the feedbackstatus is not bounce/error, it would be sending to all those who opted-in?

 

Thanks

 

 

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Best answer by SatheeskannaK

@akwankl To send a push notification to a profile, it’s a good practice to collect their explicit consent first and map to the consent and preferences field group to collect the channel-level consent and use that in the audience conditions. For push notifications, granting consent generates a push token (also called a device token) that is stored on an AEP profile. 
Push notification consent is also collected separately from email and SMS consent. If you have consent for a different channel, that does not mean that you can send push notifications to that contact until they specifically opt in to receive push notifications.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
April 18, 2024

@akwankl To send a push notification to a profile, it’s a good practice to collect their explicit consent first and map to the consent and preferences field group to collect the channel-level consent and use that in the audience conditions. For push notifications, granting consent generates a push token (also called a device token) that is stored on an AEP profile. 
Push notification consent is also collected separately from email and SMS consent. If you have consent for a different channel, that does not mean that you can send push notifications to that contact until they specifically opt in to receive push notifications.

Thanks, Sathees
    A
    akwanklAuthor
    Level 6
    April 24, 2024

    Hi @satheeskannak,

     

    If a customer turns of push notification for our app from their phone, would there be an indicator in the push profile? For example, would denylisted = true, or push token would disappear from the profile? How fast does that happen?

     

    Thanks.

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    April 24, 2024

    @akwankl Using AEP mobile SDK it should happen in real-time and take a look at this documentation for a couple of reasons when the denylisted attribute is getting set at a profile. 

    Thanks, Sathees
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