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Push notification metric into Adobe Analytics

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Level 5

Hi there,

 

Our organization is still using Adobe Analytics and have not moved over to CJA yet. We have set up the AEP mobile SDK and can send push notifications from AJO. We would like to send push notification metrics such as Delivered, Sent, failed etc over to Adobe Analytics to be used.

 

We tried creating a datastream within AEP, defined the event schema with our web/app event schema, and tested with a mapping field with the following rule: "iif (_experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus == "sent", 1, 0)" mapping to an event metric in Adobe Analytics.

 

But no luck, can someone advise how can we accomplish this?

 

Thanks.

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1 Accepted Solution

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Correct answer by
Community Advisor

@akwankl 

push notification metrics (Delivered, Sent, failed) are generated at AJO NOT mobile application end. So, capturing push metrics via AEP mobile SDK is not the right solution.

 

You can try dataset (metrics) destination export to cloud solutions https://experienceleague.adobe.com/docs/journey-optimizer/using/data-management/datasets/export-data... . From cloud destinations, load metrics data to Adobe analytics.

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3 Replies

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Correct answer by
Community Advisor

@akwankl 

push notification metrics (Delivered, Sent, failed) are generated at AJO NOT mobile application end. So, capturing push metrics via AEP mobile SDK is not the right solution.

 

You can try dataset (metrics) destination export to cloud solutions https://experienceleague.adobe.com/docs/journey-optimizer/using/data-management/datasets/export-data... . From cloud destinations, load metrics data to Adobe analytics.

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Level 5

Thanks @Anuhya-Y

 

Looking at the document, it appears that AJO/AEP can only export the datasets into a JSON file format (did I understand that correctly?) If so, does this mean I will need to find a middle layer to transform the data into .csv (Which seems like the only format Adobe Analytics accepts) then upload into AA SFTP?

 

Thank you.

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Community Advisor

@akwankl  that is the correct understanding, at this point only JSON, and PARQUET file formats are supported for dataset export.