Proofing email fails - can we see a useful error log somewhere? | Community
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Sebastiane_Edberg_
Community Advisor
Sebastiane_Edberg_Community Advisor
Community Advisor
February 11, 2022
Solved

Proofing email fails - can we see a useful error log somewhere?

  • February 11, 2022
  • 2 replies
  • 1591 views

Hi, using the preview -> proof email feature, email renders fine in preview for select test profile, but when a proof is sent using the same test profile the delivery fails, its hard to see what is causing this error, the status is just "Failed" without further info. What to do? anyone using journey optimizer and knows a trick?

 

 

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    Best answer by Sebastiane_Edberg_

    hi there, this is an old one but form what i remember it was related to the unsubscribe link, we personalized the link with a customer attribute (like a crm id). I think it occurred because the test profiles had no value in this attribute. But it took a while to figure out as we went top-bottom troubleshooting and the link was in the footer 😅

    And as the preview was fine it was not obvious either.

    2 replies

    ChetanyaJain-1
    Community Advisor
    ChetanyaJain-1Community Advisor
    Community Advisor
    December 12, 2022

    Hi @sebastiane_edberg_ please raise the Adobe ticket to find the actual root cause.

     

    There are times when we do not have access to the error logs and we have no choice but to raise the ticket.

     

    Please share your findings when you hear back from Adobe.

      I
      Adobe Employee
      IvanMi1Adobe Employee
      Adobe Employee
      December 12, 2022

      @sebastiane_edberg_  are you able to browse and view this profile in AEP? I ask as there can be times where some profiles become unavailable for proofing when they are also not able to be viewed in AEP. 

      Sebastiane_Edberg_
      Community Advisor
      Sebastiane_Edberg_Community AdvisorAuthorAccepted solution
      Community Advisor
      December 13, 2022

      hi there, this is an old one but form what i remember it was related to the unsubscribe link, we personalized the link with a customer attribute (like a crm id). I think it occurred because the test profiles had no value in this attribute. But it took a while to figure out as we went top-bottom troubleshooting and the link was in the footer 😅

      And as the preview was fine it was not obvious either.

      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      September 25, 2023

      Thanks for sharing this update @sebastiane_edberg_!

      Sukrity Wadhwa
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