Profiles keep getting disabled and not visible in Profile section after ingestion | Community
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Aditi_Londhe
July 31, 2025
Solved

Profiles keep getting disabled and not visible in Profile section after ingestion

  • July 31, 2025
  • 3 replies
  • 508 views

I am facing an issue in AJO where, after creating a dataset and enabling it for Profile, the Profile option gets disabled again whenever I refresh or reopen the page.

Additionally, when I ingest profiles into the dataset (via Postman), the data appears successfully under the dataset. However, when I try to search for the profiles in the Profile section (using the email address), I am unable to see them.

Could someone help me understand why:
1. The Profile setting is not staying enabled after refreshing?
2. The ingested profiles are not visible under the Profile section even though the data is showing in the dataset?

 

The same happened with Journey created using event, the profiles entered the journey and also seen under dataset, but the event name is not visible under the profiles I ingested from postman.
Any guidance would be greatly appreciated.

Best answer by Mayank_Gandhi

@aditi_londhe  you can check a similar thread here https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-26352

Many event-based datasets are not enabled for Profile by design, so their data appears in the dataset but not as profile attributes.

3 replies

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
July 31, 2025

@aditi_londhe 

 

Can you check if the schema is profile enabled?

AEP/AJO has the datalake and UPS. All data ingested are in the datalake but not a Profile level (UPS) if the schema and dataset are not enabled.

 

Thanks,

David

David Kangni
A
Aditi_LondheAuthor
August 1, 2025

Hello,

Yes, schema is enabled for profiles.

The problem occurs for dataset; the dataset again and again gets disabled for profile.

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
July 31, 2025

@aditi_londhe May I know the schema type? is it an event type? make sure _id is unique in the event payload. If it is not unique,  data is visible in dataset, but not reflected in profile.

https://experienceleague.adobe.com/en/docs/experience-platform/xdm/classes/experienceevent 

Mayank_Gandhi
Adobe Employee
Mayank_GandhiAdobe EmployeeAccepted solution
Adobe Employee
July 31, 2025

@aditi_londhe  you can check a similar thread here https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-26352

Many event-based datasets are not enabled for Profile by design, so their data appears in the dataset but not as profile attributes.

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