Profile Time-zone in AJO

[Ikmo7]

Hi Folks,

I have created few profiles in AEP with time-zone field added with respective different country details as  following,

Asia/Kolkata

Asia/Jakarta

Asia/Riyadh

1st Scenario - Created the journey with segment followed by Email activity. The journey scheduled to run at 10 AM with default time-zone provided as IST time. The journey triggers all the emails at same time whereas I am expecting the emails to be received depend on Profile Time-Zone.

2nd Scenario - Created two different journeys with Segment, followed Wait activity with following expression conditions and Email activity,

- toDateTimeOnly(setHours(nowWithDelta(0, "hours"), 13))

- setHours(toDateTimeOnly(toDateOnly(now())), 13)

Expected the emails to be received by profile in their own time-zone but received the emails as per the Journey defined time-zone.

Is there any issue with time-zone values ? Kindly advice.

Thanks in Advance!

[AJODev]

Hi @Ikmo7 ,

Check this documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journ...

Thanks
AJODev

[DavidKangni]

Hi @Ikmo7 

follow this blog article to achieve the sending by time zone

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-blogs/customer-journey-management...

Thanks,

David

[Ikmo7]

Thanks for the response @DavidKangni 

I tried using the similar approach as well but still I don't see the journey is recognizing the profile time-zone of the user. The journey considers the default time-zone that is given in the journey property.

[Ikmo7 · Accepted solution]

@DavidKangni @AnkitJasani29  - The issue is resolved now. The issue is with the profile snapshot not updated with the time-zone values for many days.

Finally, the value is added and able to use it but not sure why it took more than a week to add the time-zone field.

Thanks!

[AnkitJasani29]

Hi @Ikmo7 ,

Great you found solution!

I have mentioned the same in 2nd step to verify timeZone field populated or not.

Do accept the solution if earlier answer worked for you so that anyone else also facing something similar can directly go to the right response.

Thanks

Ankit

[AnkitJasani29]

Hi @Ikmo7 ,

1) Enable Profile Time Zone Usage

Under the Time zone section, check the option "Use Profile time zone in waits and conditions."

Reference: https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/t...

2) Ensure Profile Schema Includes Time Zone

Verify that your profiles have the timeZone field populated

Reference:

https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/t...

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journ...

Thanks

Ankit

[Ikmo7]

@AnkitJasani29 

Enabled this already

[AnkitJasani29]

Hi @Ikmo7 ,

You can follow 2nd step which I have mentioned in previous reply.

Thanks

Ankit