Profile Time-zone in AJO | Community

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Profile Time-zone in AJO

Forum|Forum|9 months ago
May 20, 2025
3 replies
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Hi Folks,

I have created few profiles in AEP with time-zone field added with respective different country details as following,

Asia/Kolkata

Asia/Jakarta

Asia/Riyadh

1st Scenario - Created the journey with segment followed by Email activity. The journey scheduled to run at 10 AM with default time-zone provided as IST time. The journey triggers all the emails at same time whereas I am expecting the emails to be received depend on Profile Time-Zone.

2nd Scenario - Created two different journeys with Segment, followed Wait activity with following expression conditions and Email activity,

- toDateTimeOnly(setHours(nowWithDelta(0, "hours"), 13))

- setHours(toDateTimeOnly(toDateOnly(now())), 13)

Expected the emails to be received by profile in their own time-zone but received the emails as per the Journey defined time-zone.

Is there any issue with time-zone values ? Kindly advice.

Thanks in Advance!

Journey Optimizer

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Best answer by Ikmo7

@davidkangni @ankitjasani29 - The issue is resolved now. The issue is with the profile snapshot not updated with the time-zone values for many days.

Finally, the value is added and able to use it but not sure why it took more than a week to add the time-zone field.

Thanks!

Level 4

Check this documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

Thanks
AJODev

Community Advisor

Community Advisor

follow this blog article to achieve the sending by time zone

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-blogs/customer-journey-management-tips-and-tricks-delivering/ba-p/741002

Thanks,

David

David Kangni

Ikmo7AuthorAccepted solution

Level 2

@davidkangni @ankitjasani29 - The issue is resolved now. The issue is with the profile snapshot not updated with the time-zone values for many days.

Finally, the value is added and able to use it but not sure why it took more than a week to add the time-zone field.

Thanks!

Level 6

Great you found solution!

I have mentioned the same in 2nd step to verify timeZone field populated or not.

Do accept the solution if earlier answer worked for you so that anyone else also facing something similar can directly go to the right response.

Thanks

Ankit

Level 6

1) Enable Profile Time Zone Usage

Under the Time zone section, check the option "Use Profile time zone in waits and conditions."

Reference: https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/timezone-management

2) Ensure Profile Schema Includes Time Zone

Verify that your profiles have the timeZone field populated

Reference:

https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/timezone-management

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

Thanks

Ankit

Ikmo7Author

Level 2

Enabled this already

Level 6

You can follow 2nd step which I have mentioned in previous reply.

Thanks

Ankit