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Ikmo7
Level 2
May 20, 2025
Solved

Profile Time-zone in AJO

  • May 20, 2025
  • 3 replies
  • 926 views

Hi Folks,

 

I have created few profiles in AEP with time-zone field added with respective different country details as  following,

Asia/Kolkata

Asia/Jakarta

Asia/Riyadh

 

1st Scenario - Created the journey with segment followed by Email activity. The journey scheduled to run at 10 AM with default time-zone provided as IST time. The journey triggers all the emails at same time whereas I am expecting the emails to be received depend on Profile Time-Zone.

 

2nd Scenario - Created two different journeys with Segment, followed Wait activity with following expression conditions and Email activity,

- toDateTimeOnly(setHours(nowWithDelta(0, "hours"), 13))

- setHours(toDateTimeOnly(toDateOnly(now())), 13)

 

Expected the emails to be received by profile in their own time-zone but received the emails as per the Journey defined time-zone.

 

Is there any issue with time-zone values ? Kindly advice.

 

Thanks in Advance!

 

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Best answer by Ikmo7

@davidkangni @ankitjasani29  - The issue is resolved now. The issue is with the profile snapshot not updated with the time-zone values for many days.

Finally, the value is added and able to use it but not sure why it took more than a week to add the time-zone field.

 

Thanks!

3 replies

A
AJODev
Level 4
May 20, 2025

Hi @ikmo7 ,


Check this documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

Thanks
AJODev

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
May 20, 2025

Hi @ikmo7 

 

follow this blog article to achieve the sending by time zone

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-blogs/customer-journey-management-tips-and-tricks-delivering/ba-p/741002

 

Thanks,

David

David Kangni
    I
    Ikmo7Author
    Level 2
    May 21, 2025

    Thanks for the response @davidkangni 

     

    I tried using the similar approach as well but still I don't see the journey is recognizing the profile time-zone of the user. The journey considers the default time-zone that is given in the journey property.

    AnkitJasani29
    AnkitJasani29
    Level 6
    May 21, 2025

    Hi @ikmo7 ,

    1) Enable Profile Time Zone Usage

    Under the Time zone section, check the option "Use Profile time zone in waits and conditions."

    Reference: https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/timezone-management

     

    2) Ensure Profile Schema Includes Time Zone

    Verify that your profiles have the timeZone field populated

    Reference:

    https://experienceleague.adobe.com/en/docs/journeys/using/building-journeys/about-journey-building/timezone-management

    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

     

    Thanks

    Ankit

    I
    Ikmo7Author
    Level 2
    May 21, 2025

    @ankitjasani29 

    Enabled this already

     

    AnkitJasani29
    AnkitJasani29
    Level 6
    May 21, 2025

    Hi @ikmo7 ,

    You can follow 2nd step which I have mentioned in previous reply.

     

    Thanks

    Ankit

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