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H
Havilah
November 22, 2024
Solved

profile across different journeys at same time

  • November 22, 2024
  • 2 replies
  • 1013 views

Can a profile will be able to present across different journeys at same time ?

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Best answer by somen-sarkar

Hi @havilah ,

Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

Thanks,

Somen

2 replies

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
November 22, 2024

@havilah Yes

    H
    HavilahAuthor
    November 22, 2024

    Could you please provide me the documentation link supporting this?

    Anuhya-Y
    Community Advisor
    Anuhya-YCommunity Advisor
    Community Advisor
    November 22, 2024

    There are few restrictions where a profile cannot be present multiple times in the same journey at the same time. However, there is no restriction on a profile being present across different journeys simultaneously.

    You can validate this by creating a unitary event and adding it to two different journeys. You will observe that the profile can participate in different journeys at the same time when the event is initiated

      somen-sarkar
      Community Advisor
      somen-sarkarCommunity AdvisorAccepted solution
      Community Advisor
      November 22, 2024

      Hi @havilah ,

      Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

      https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

      Thanks,

      Somen

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