Adobe Journey Optimizer

_abhishek_ · 6/17/24

The way the schema's are created in One profile to multiple account(1:N). So when it comes to personalization, how to put condition over an array for personalizing in the communication(Email, SMS).

We want to target customer whose Balance = 0, and personalize there Email/SMS with the Account Number in the content. From the below SS, 2 records qualify for this condition. When it comes to personalization on account level, which account does it take, is it acc456 or acc102?

How this can be achieved?

Mohan_Dugganab · 6/17/24

Each helper https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalizatio... can be leveraged here to iterate over multiple accounts and if you give a condition to select only those accounts where balance = 0, it will return you both.

You can then apply additional logic (using let function) to select one of the two values returned.

View solution in original post

Mohan_Dugganab · 6/17/24

Each helper https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalizatio... can be leveraged here to iterate over multiple accounts and if you give a condition to select only those accounts where balance = 0, it will return you both.

You can then apply additional logic (using let function) to select one of the two values returned.