Packaging a Journey from Development environment to Pre-Prod env fails | Community
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ButhpurKiran
Level 4
June 18, 2025
Solved

Packaging a Journey from Development environment to Pre-Prod env fails

  • June 18, 2025
  • 1 reply
  • 443 views

I have a journey created successfully in development environment, have packaged and imported into pre-Prod environment, however whilst Publishing the package, encountered below error. Have anyone experienced similar error? Any help is highly appreciated.

Best answer by Anuhya-Y

@buthpurkiran 

Could you please share the list of objects that have been added to the package you're trying to publish?

Also, I recommend trying to split the package into multiple smaller ones and publishing them individually. This will help identify the specific object causing the issue.

As per the error message in the screenshot “specify a valid surface” , it would be helpful if you could share the surface-related configuration being used in the journey as well

 

1 reply

Anuhya-Y
Community Advisor
Anuhya-YCommunity AdvisorAccepted solution
Community Advisor
June 19, 2025

@buthpurkiran 

Could you please share the list of objects that have been added to the package you're trying to publish?

Also, I recommend trying to split the package into multiple smaller ones and publishing them individually. This will help identify the specific object causing the issue.

As per the error message in the screenshot “specify a valid surface” , it would be helpful if you could share the surface-related configuration being used in the journey as well

 

ButhpurKiran
Level 4
June 20, 2025

This issue is now resolved and the root cause had been due to missing Channel Configuration in email step. Thanks for your support @anuhya-y