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SOLVED

Packaging a Journey from Development environment to Pre-Prod env fails

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Level 4

I have a journey created successfully in development environment, have packaged and imported into pre-Prod environment, however whilst Publishing the package, encountered below error. Have anyone experienced similar error? Any help is highly appreciated.

Screenshot 2025-06-17 at 12.15.15.png

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1 Accepted Solution

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Correct answer by
Community Advisor

@ButhpurKiran 

Could you please share the list of objects that have been added to the package you're trying to publish?

Also, I recommend trying to split the package into multiple smaller ones and publishing them individually. This will help identify the specific object causing the issue.

As per the error message in the screenshot “specify a valid surface” , it would be helpful if you could share the surface-related configuration being used in the journey as well

 

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3 Replies

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Correct answer by
Community Advisor

@ButhpurKiran 

Could you please share the list of objects that have been added to the package you're trying to publish?

Also, I recommend trying to split the package into multiple smaller ones and publishing them individually. This will help identify the specific object causing the issue.

As per the error message in the screenshot “specify a valid surface” , it would be helpful if you could share the surface-related configuration being used in the journey as well

 

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Level 4

I only have journey added in the package and as a dependency, Audience had been added automatically whilst building the package. 
I am using Email channel config to send emails to users, would that cause an issue if channel config is missing in pre-prod env?

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Level 4

This issue is now resolved and the root cause had been due to missing Channel Configuration in email step. Thanks for your support @Anuhya-Y