Offer Decisiong Test with Event in Journey

Forum|Forum|1 year ago
May 17, 2024
2 replies
1262 views

Hello Team,
I have created Email offers and want to display results based on Offer Priority. I have created Gender rules for different offers, while testing when I trigger event based on different Genders I get the same results.
For Example, In test mode, when I am testing a record with one email id with attribute value for Gender as Male and trigger event I get the correct result but when I change the gender to female and trigger the event with same email id I still see the Gender Male Banner in my Email copy.
May I know, what is the trick here and how to fix this.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by mustufam5967803

@sukrity_wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.

Mohan_Dugganab

Adobe Employee

Can you share how your offer rules / eligibility / decision is setup ?

M

mustufam5967803Author

Level 3

@mohan_dugganab,

I have created two rules based on Gender(Male and Female), Following is the screenshot of Gender Male scenario

In decion rules, The eligibility criteria selected is as follows:

Capping has not been added while configuring offers so that offer could display everytime

the challenge here is I am getting the same personalized offer while testing with different genders

arpan-garg

Community Advisor

Hi @mustufam5967803 - In your decision, i can't see any relation between the rules you created for different Gender. Did you added the rule directly in the offer?

Thanks,

Arpan