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SalamDa3
July 9, 2025
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multiple actions in one journey

  • July 9, 2025
  • 2 replies
  • 540 views

Hi, 

I created a journey that sends both email (2 different email messages) and SMS, placing them in the same flow. If the email fails, does it affect the SMS action? The SMS is set to run in parallel since I prefer not to use conditions in this case.  

 

Thanks in advance

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Best answer by Mohan_Dugganab

It shouldn't affect the SMS action ideally. If there are any failures, you can see the corresponding event in message feedback dataset

2 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
July 9, 2025

It shouldn't affect the SMS action ideally. If there are any failures, you can see the corresponding event in message feedback dataset

    S
    SalamDa3Author
    July 9, 2025

    Thanks @mohan_dugganab 

    I was wondering if there is a way to display actions as branches on the Journey canvas, rather than in a linear sequence. Is there a recommended method to accomplish this?

    S
    SalamDa3Author
    July 9, 2025

    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/condition-activity 

    It can be branched out based on a specific criteria (say for example, if the preferred channel is email, then email can be configured and if it sms, then sms node can be configured and so on and so forth)


    In my situation, even when using the condition orchestration, the first path is always true and won't continue to the second path

     

    As per AJO note:
    If the conditions of the different paths overlap (e.g: path 1 is gender = male and path 2 is status = prospect), the path above in the canvas will always be prioritized.

    Pulkit_Jain_
    Adobe Employee
    Pulkit_Jain_Adobe Employee
    Adobe Employee
    July 9, 2025

    @salamda3 Responding to your last comment in the thread:

    For true visual branching of actions, the only plausible option is to place them after a parallel split (not under a single condition node), i.e, “branched” setup where each branch operates independently:

    1. After your entry event, add a "Parallel" node or use activities that support parallel execution.
    2. Connect each action you want to run in parallel (Email 1, Email 2 or SMS) to the parallel split. Each will display visually as a branch.
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