We are looking at creating a journey requesting the email recipient to click on a link to access a web application, update their details and come back to the email and click on a button to confirm that they have updated their details.
With the Reactions Events how can we tell if they clicked on the button and not the web application link?
Hi @richard_at_qantas ,
With reaction event I think you only check email open and click and not exactly which link/button was clicked. Alternately you can try creating a segment with following schema fields value and use that in the journey. I have used these in CJA for tracking email links clicked, I think it should work for segments as well.
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.label
(This filed provides text of link clicked)
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.interactionType
You can also include message execution id to make it specific for the message.
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