


We are looking at creating a journey requesting the email recipient to click on a link to access a web application, update their details and come back to the email and click on a button to confirm that they have updated their details.
With the Reactions Events how can we tell if they clicked on the button and not the web application link?
Views
Replies
Sign in to like this content
Total Likes
Hi @Richard_at_Qantas ,
With reaction event I think you only check email open and click and not exactly which link/button was clicked. Alternately you can try creating a segment with following schema fields value and use that in the journey. I have used these in CJA for tracking email links clicked, I think it should work for segments as well.
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.label
(This filed provides text of link clicked)
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.interactionType
You can also include message execution id to make it specific for the message.
Hi @Richard_at_Qantas ,
With reaction event I think you only check email open and click and not exactly which link/button was clicked. Alternately you can try creating a segment with following schema fields value and use that in the journey. I have used these in CJA for tracking email links clicked, I think it should work for segments as well.
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.label
(This filed provides text of link clicked)
AJO Email Tracking Experience Event Schema._experience.customerJourneyManagement.messageInteraction.interactionType
You can also include message execution id to make it specific for the message.