Is there any way to see if the journey that I activated sent the emails? | Community
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andreacastillom-1
andreacastillom-1
Level 2
November 15, 2022
Solved

Is there any way to see if the journey that I activated sent the emails?

  • November 15, 2022
  • 3 replies
  • 1361 views

Hi Community:

 

I just activated a journey and I am entering the reports and I still do not get information. Is there any way to see the logs of those emails? For example: who opened, who clicked and those who had a bounce? 

 

Thanks, 

Andrea

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Best answer by Anuhya-Y

@andreacastillom-1 

interaction data (opens/clicks) available in Email Tracking Experience Event Dataset, sent and bounce data available in Message Feedback Event Dataset

checkout  https://experienceleague.adobe.com/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples.html?lang=en 

3 replies

Avinash_Gupta_
Community Advisor and Adobe Champion
Avinash_Gupta_Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 15, 2022

@andreacastillom-1 : Have you tested your journey through a test profile? Refer to the below link by which you can test your journey and trigger it using a test profile. Once it's done, validate the view report section.

 

https://experienceleague.adobe.com/docs/journey-optimizer/using/orchestrate-journeys/create-journey/testing-the-journey.html?lang=en 

 

You can access the detailed list of excluded email addresses, go to Administration > Channels > Email configuration, and select Suppression list and filter on the Suppression category, Address type, or Reason. It will provide you list of bounced emails.

 

Hope this helps!

Anuhya-Y
Community Advisor
Anuhya-YCommunity AdvisorAccepted solution
Community Advisor
November 16, 2022

@andreacastillom-1 

interaction data (opens/clicks) available in Email Tracking Experience Event Dataset, sent and bounce data available in Message Feedback Event Dataset

checkout  https://experienceleague.adobe.com/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples.html?lang=en 

    I
    Ikmoo
    Level 3
    November 29, 2022

    Hi Andrea,

    Good Day!

     

    You can check the Journey stepevents dataset where you can find the Journey's every step details recorded. On another hand you can check CJA(if integrated) for further more details breakdown.

     

    https://experienceleague.adobe.com/docs/journeys/using/building-journeys/sharing-journey-steps/sharing-overview.html?lang=en#:~:text=A%20step%20event%20corresponds%20to,that%20are%20passed%20is%20comprehensive. 

     

    Thanks!

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