In-App Message Not Displaying in Journey (But Works in Campaign)

[Silvio6]

Hi, I'm currently testing In-App messaging and the In-App works correctly when triggered through a Campaign, but not when triggered through a Journey, even though I'm using the same event trigger (application.launch) in both cases.

In the Journey, the event is triggered successfully and the profile enters the In-App step, but the message never displays on the device. There are no errors shown, and the message works as expected when tested via Campaign.

Has anyone experienced this behavior? Are there specific considerations or limitations when using In-App within Journeys versus Campaigns?

[AJODev]

Hello @Silvio6 ,

In journey, Did you add wait activity after in-app message action? if not add wait activity after in-app message action.
The journey ends immediately after the In-App activity (with no Wait activity), the message is canceled before it can render on the device. In-App messages in Journeys require a short delay typically seconds to minutes to display. If the journey closes before this window, the message is suppressed and never shown. Adding a Wait activity after the In-App step ensures the message has time to appear.
https://experienceleague.adobe.com/en/docs/journey-optimizer-v2/using/get-started/guardrails#in-app-...

Thanks

AJODev

[Silvio6]

Hi, yes, we kept in mind that wait functionality. We added a 1 day wait activity after InApp but still nothing

[AJODev]

Thanks for confirming on wait activity.
1. Have you checked with Assurance that application.launch event is happening like request and response?

2. Are you testing live device or simulator?

3. Check your extensions are latest one or not?
https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/release-notes/

Thanks

AJODev

[Silvio6]

InApp in campaigns are working fine (except for cases when we want to add an AEP Audience - I have a question opened here https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/in-app-audiences/m-p/75... and waiting your response xD -)

but the thing is for journeys, for same triggers, same channel, everything the same, not displaying anything in simulator, not live device.

Regarding extensions, I think if it's working for campaigns, all configurations are working fine.

Thanks for the response!