Image map urls not being tracked

Forum|Forum|9 months ago
March 30, 2025
3 replies
674 views

We are using an image map to define different areas of an image that link to different URLs. However, in our AJO email template, these URLs are not being tracked.

Does AJO support tracking for image map links in emails?

Journey Optimizer

Best answer by KotiSyamala

We are checking with Adobe on this.

Image map tracking is not supported at the moment. Expected to support in future releases.

RiteshY18

Community Advisor

@kotisyamala at high level

- Add an HTML <map> element that defines clickable areas over an image.

- capture event via WeBSDK> AEP event schema

- configure custom event journey in AJO mapped to AEP event schema

KotiSyamalaAuthorAccepted solution

Level 5

We are checking with Adobe on this.

Image map tracking is not supported at the moment. Expected to support in future releases.

Sukrity_Wadhwa

Community Manager

Thanks @kotisyamala for sharing the update!

Sukrity Wadhwa

Sukrity_Wadhwa

Community Manager

Hi @kotisyamala,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
Thank you!

Sukrity Wadhwa

M