Identifying Link clicks in emails sent to Users | Community
Skip to main content
ButhpurKiran
ButhpurKiran
Level 4
July 9, 2025
Solved

Identifying Link clicks in emails sent to Users

  • July 9, 2025
  • 3 replies
  • 609 views

I am working on sending emails to users through AJO activity and stuck at a step where i need to find the users who clicked on a particular link that has been sent as part of email. I previously worked on "User opens email" through Reaction step and it worked like a charm. Can anyone suggest a way forward on how to identify user's action after opening the email? 

Thanks in advance,

 

Kind regards,

Kiran Buthpur

Best answer by Mohan_Dugganab

You can create a batch segment leveraging attributes from ajo_email_tracking_experience_event schema (https://experienceleague.adobe.com/tools/ajo-schemas/schema-dictionary.html?lang=en) and use it accordingly in the condition as an inAudience check as creating expressions using experience events has the following callout.

 

 

3 replies

ReenaJohn
Community Advisor
ReenaJohnCommunity Advisor
Community Advisor
July 9, 2025

Hi @buthpurkiran ,

 

One way to do this on a journey is to use a condition activity post the email activity using the collection management functions that would look into the interaction experience events and relate a click to its url and use it further in your journey.

Collection management functions | Adobe Journey Optimizer

 

Warm Regards,

Reena John

 

ButhpurKiran
ButhpurKiranAuthor
Level 4
July 23, 2025

Thanks Reena,

 

Have gone through the link, but lost at where to start with.. Any insights/direction can greatly help. Thanks in advance

 

Kind regards,

Kiran Buthpur

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
July 9, 2025

You can create a batch segment leveraging attributes from ajo_email_tracking_experience_event schema (https://experienceleague.adobe.com/tools/ajo-schemas/schema-dictionary.html?lang=en) and use it accordingly in the condition as an inAudience check as creating expressions using experience events has the following callout.

 

 

    ButhpurKiran
    ButhpurKiranAuthor
    Level 4
    July 17, 2025

    Thanks @mohan_dugganab This seems to be working only when we use Building Block option when we create emails as the external links can be defined which gets injected into the "ajo_email_tracking_experience_event" schema, We are working on Code Editor to create the templates and i have added the data-label for the link, not sure if this is the right approach. Kindly share if used with any of such approach using code editor.

    Thanks

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    July 22, 2025

    Hi @mohan_dugganab,

    Could you please help @buthpurkiran further with their query?

    Thanks!

    Sukrity Wadhwa
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    July 17, 2025

    Hi @buthpurkiran,

    Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

    Thank you!

    Sukrity Wadhwa
      ButhpurKiran
      ButhpurKiranAuthor
      Level 4
      July 23, 2025

      I am trying with building block approach. However, if any scenarios of utilising the feature with Code Editor can massively help us as we have Content Templates built for more than 100 that will be floated into to couple millions users in coming weeks. Thanks

      Terms & ConditionsAccessibility statement

      Loading footer...