How to use exit criteria to remove an already contacted email address | Adobe Higher Education
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D
DanSpigs1
Level 2
February 10, 2025
Pergunta

How to use exit criteria to remove an already contacted email address

  • February 10, 2025
  • 2 respostas
  • 1515 Visualizações

Hi,

 

I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO.  One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?

2 Respostas

Silvio6
Silvio6
Level 5
February 11, 2025

Using a streaming audience and add it in a Condition?

D
DanSpigs1Autor
Level 2
February 11, 2025

Thank you for your response, unfortunately I need to do this for a batch audience.  I was continuing to dig into the documentation and saw that was an option for streaming audiences.  Is there any way to do the same for batch?

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
February 12, 2025

Gotcha, that might work!  Let me play around with that. Thank you!


@danspigs1 Take a look at the recent update on the streaming segmentation will no longer support the use of send and open events from Journey Optimizer tracking and feedback datasets.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-ttl

You will have to use the batch audience to exclude the records from the initial touch in the journey.

Thanks, Sathees
    T
    tapasya_mv
    Level 1
    February 6, 2026

    Create a Data set with a Schema that logs "Sent Emails". At the start of the journey, use a Data Source lookup to check if the email address is already part of sent email.

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    February 19, 2026

    Hi ​@DanSpigs1, 

    Was the given solution by ​@tapasya_mv helpful to resolve your query or was this something you were able to figure out on your own? Do let us know. 

    Thanks!

    Sukrity Wadhwa
    Termos e condiçõesAccessibility statement

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